Accessories Sales Administrator at Electrolux

Your Role

• You will be required to call on existing Electrolux and/or Kwikot clients as well as canvas new clients.
• Follow up on calling cycle of all accessory & spare representatives
• Follow up on cycle planning and progress of each representative
• Obtain market information regarding market prices of competitors where possible and pass it on to your manager.
• Follow up on stands and check on inventory of the stands with our customers via phone
• Assist your manager with updating of products and price lists to ensure we are in line with company pricing policy.
• Increase Company footprint by providing extra customer service and assistance
• Adhere to all company procedures and processes
• Meet all deadline assigned to you by your manager
• Adhere to internal sales deadlines
• Planning and be pro-active in your day-to-day tasks and requirements
• Assisting with spot stock checks and assist with stock take procedures
• Promote & develop customer centricity and understanding our product
• You will be expected from time to time to undergo training
• Assist with capturing of orders for the accessory representatives and manual orders
• Checking of manual (KW) books to ensure procedures are followed and that capturing are done daily.
• Give feedback to accessory representative where they are required to assist a customer or make an appointment for accessory representatives to go
• Any other duties/tasks & schedules handed to by the company & your manager

A Typical Day

• Calling Customer doing daily surveys
• Following up with customers telephonically.
• Telephonic assistance to customer regarding product questions
• Maintain and improve product information to clients (Training)
• Communicate/email with accessory representatives and capturing of orders where required- full process
• Check manual orders for correctness and ensure completed correctly
• Check and sign off manual books every week and present to management for control purposes
• Reporting on trends and market prices of competitors
• Keeping record of calls and information supplied
• Spot Stock taking, as and when required by manager
• Recording of issues with products and follow ups
• Deal with customer problems and complaints
• Planning of your day/week
• Ensure all document required from Accessory representative are completed and handed in every Friday when they at the office

Who You Are?

• Matric
• 5-10 Years’ experience of Internal sales experience (Accessories & Spares)
• Code 8 Drivers License
• Computer literacy (Excel (have a very good understanding of Excel, all Microsoft packages)

Core Competencies

• Excellent communication skills
• Good Time Management
• Self-starter
• Competent & perseverant,
• Excellent People skills
• Ability to use own initiative and multi-task in a pressurized environment
• Product knowledge
• Attention to detail
• Confidentiality of Company information
• Excellent Computer skills
• Business English and fluency in at least one other language
• Customer orientated
• Be able to plan and Organize
• Positive attitude