Accidents on the road Field Assessor (KZN) at OUTsurance

Job Description

• As the OUTsurance Accident on the road Field Assessor you will be responsible for assessing, validating and finalising motor Accident Claims

Responsibilities:

• Validate all incidents and claims
• Meeting with clients, witnesses, SAPS officials, towing operators etc.
• Finalise all reports and administration (reports, scanning,photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service   provider and clients.
• Conduct all the above to the required performance and quality standards that are in place.

Qualifications

• Matric
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.
• Valid Driver’s licence

Experience:

• Investigation/Assessing experience, especially in a short-term insurance industry is essential

Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with a investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability