Account Director at Stratitude (AMIN Worldwide/ South Africa)

About the job
We are looking for an energetic account director champion, with at least six years’ agency experience, to join our client service team. You must have a flair for problem-solving, and nurturing and building lasting client relationships for the agency.

About the role

• To establish and maintain the client relationship standard of excellence for the agency to follow
• To manage senior client expectations, and increase client satisfaction and engagement
• To strategically consult to clients on their brand and communication strategies and campaigns
• To identify and develop new opportunities within existing clients to maximise account growth
• To determine the strategic direction and tone for all client accounts
• To stay ahead of the curve on areas of the agency’s specialties and core competencies
• To ensure all work is completed on time, delivered to the client’s strategy and budget
• To manage tracking and reporting of performance to uphold team accountability and promote quality of service
• To negotiate beneficial and competitive rates and contracts with client procurement teams
• To pursue new ways to contribute to overall agency and client profitability
• To actively input into the development of agency’s strategy
• To promote the agency’s purpose, vision and values and strategic objectives (both internally and externally)
• To establish strong relationships across all agency disciplines (creative, digital, etc)
• To monitor and manage staff development, reviews and hiring for roles within client services
• To mentor fellow employees
• To actively manage campaigns across all channels, especially digital
• Our expectations of your experience
• Significant experience in a senior management or executive level position
• Exemplary client service skills with the ability to maintain and extend client relationships
• In-depth understanding of all communication, digital and marketing disciplines
• Excellent time management, numeracy skills and attention to detail
• Well-developed inter-personal skills and experience in dealing with senior stakeholders
• Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
• Assertive and able to take charge of a situation when appropriate
• Ability to lead, motivate and influence others

About you

• Spirited, adaptable, friendly, diligent and customer-focused
• Enthusiastic about creative and digital solutions, always curious to learn and share new ideas
• Passionate about studio life and maintaining a healthy agency culture
• Both diplomatic and persuasive in equal measures
• For clients you’ll be their representative in the agency. Whilst you will challenge their thinking to deliver a better solution, you’ll be able to translate their requests meticulously and accurately to the delivery teams.
• This isn’t a role to grow into; you will need to be able to demonstrate you’re already delivering to this level, however we’ll offer you opportunities to learn and gain experience to improve your skills and stay and ahead of the game.