Account Manager (AM) - EBU at MTN

Driving Profitable growth for MTN Business

•  Achieve new business weekly/ monthly and annual sales targets by managing and targeting new  business development opportunities for new customer acquisition to MTN.
•  Actively and strategically targeting new business acquisitions 
•  Opportunity Management through cold calling, lead generation, trade show and effective account  acquisition planning (New Logos, Win-back Logos, etc)
•  Provide input into operational and promotional planning which will ensure revenue growth within  an allocated portfolio of accounts.
•  Monitor growth opportunities through competitor activity scanning and feedback to business on  such opportunities for further development.
•  Recommend ways to exploit new opportunities to grow the business further
•  Provide input into the fine tuning of processes, systems and support in line with changing work  practices.
•  Incentivised to find new business opportunities to increase Incremental Monthly recurring  revenues
•  Once they close the deal they hand it over to a Revenue Quota bearing sales person
• Ensuring a culture of Operational Excellence 

Account management

•  Resolve escalated issues or escalate as appropriate.
•  Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated  portfolio of accounts.
•  Provide regular feedback on competitive threats to MTN business and advise on product/service  enhancement requirements.
•  Prepare reports on account performance as required.
•  Monitor growth opportunities through competitor activity scanning and feedback to business on  such opportunities for further development.
•  Recommend ways to exploit new opportunities to grow the business further
•  Provide input into the fine tuning of processes, systems and support in line with changing work  practices.
• Focus on providing exceptional Customer Experience
•  Ensure all customer queries are attended to and resolved within agreed SLA’s.
•  Ensure that customer specifications are met and that the customer is satisfied with the end  service and/or product.
•  Consider the implications of actions to be taken for the customer / the effect of actions on the  customer.
•  Provide advice on the best approach to reach the best results.
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Ensuring Appropriate Governance and Quality control Measures

•  Utilize sound practices that comply with best practice, legislation or other regulations /  parameters / guidelines.
•  Maintain quality standards that will enhance the customer experience and cost efficiency.
•  Work consistently according to standard operating procedures.
•  Analyse situations and take necessary action to ensure quality is maintained.
•  Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and  customer service standards.

Project Management

•  Develop and drive the execution of agreed projects 
•  Drive the implementation, tracking, monitoring and compliance of Projects
•  Contract management in line with Procurement Policies
•  Co-ordinate project reporting
•  Ensure effective implementation of the integrated project management model 
•  Risk management

Business Analysis

•  Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
•  Identify ways to fine tune policies, processes and systems in line with changing work practices
•  Determine, document, and review requirements for projects within the scope of the value stream  or impacting processes and systems 
•  Design, analyse and document workflow and make appropriate recommendations that will positively  impact operational effectiveness
•  Identify Business Improvement and Optimisation opportunities that will result in improvement of  process performance 
•  Ensure that benchmarking is conducted with other companies and organizations within and outside  the industry. 
•  Construct business cases for initiations proposed by the business. Research and consider best  practice, local conditions, trends, as well as competitor activity
•  Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Tasks:  

•  Adopt a customer centric approach 
•  Build employee relations and collaborative teamwork 
•  Build professionalism, loyalty and commitment to the organization
•  Adopt a customer centric approach 
•  Build employee relations and collaborative teamwork 
•  Build professionalism, loyalty and commitment to the organization

Education:

•  Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

•  Minimum of 3 years’ experience in an area of specialisation / ICT 
•  Experience working in a medium organization in Account Management as a Hunter is essential,  preferably in fast moving industry
•  ICT Experience is preferable