Account Manager at ClassPass

Responsibilities: 

• Assist with resolving transactional issues and complete ad-hoc projects
• Deliver outstanding service to our fitness partners and gyms
• Be an expert on boutique fitness in your ClassPass markets
• Build strong, long-term relationships with studio partners by helping them grow their business
• Engage with key studio partners during a monthly check-in via phone or in-person meetings (some you’ll interact with everyday!)
• Drive adoption of new ClassPass products among your studio partners
• Retain our partners by providing best-in-class support & relationship management
• Develop in-depth performance reports to share with studio partners

Requirements:

• Must be fluent in English
• Extensive experience in account management, business development, or similar role
• A detail-oriented approach to executing tasks and an ability to manage multiple projects at once
• A team player and comfortable with an ever-changing startup environment
• Mastery in negotiation conversations
• Able to craft compelling, relevant, and objective-oriented storylines in talking points and presentations
• Knowledgeable in small business operations and financial opportunities with a willingness to learn
• Able to create, read and interpret data graphs
• Proficient in Excel
• Right to work in South Africa

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.