Internal Sales & E-Commerce Platform Manager, Gauteng at Sheldon Recruitment

• We are seeking an Internal Sales & E-Commerce Platform Manager for a permanent vacancy based in Roodepoort, Gauteng

Applicants are required to meet the following criteria:

• Minimum 5 years of industrial/technical sales or operations experience within the industrial racking, shelving, flooring, and storage solutions sector
• Deep understanding of B2B sales cycles, marketing environments, and storage/material handling product ecosystems
• Strong B2B lead generation, technical calculation abilities, CRM software proficiency, and commercial acumen.
• Business-savvy, highly organized, proactive, and effective in collaborating with internal and external stakeholders

The successful applicant would be responsible for, but not limited to:

• Meeting of sales targets
• Ensure sales process is followed, and sales dialogue focuses on client needs over “product” features
• Sales volumes are to be achieved in accordance with the targets to be discussed with potential candidate
• Pipeline is managed with sufficient deals in all sales stages (so that sales, sales targets, seat costs, commissions and sales bonuses may be managed effectively)
• The role of the internal sales manager is firstly to understand, comprehend and grasp all of the services and “products” that is on offer to the market.
• The internal sales manager must manage the entire process of the e-commerce platform which includes all online sales and sales orders, fulfillment and drop-shipping management
• The internal sales manager, in conjunction with and working closely with the e-commerce third-party service providers, will ensure that all of the e-commerce platform requirements are met such as the maintenance of the company website, the optimization of specific functionalities such as SEO (search engine optimization, e-commerce marketing utilizing various platforms (Google, LinkedIn, Facebook, WhatsApp, Instagram) as well as direct business to business marketing through emailing campaigns and email engagement, telephonic customer engagement and calling as well as through networking with both current and potential customers.
• The internal sales manager must understand how to research, find and assimilate leads, prospects and potential customers in a format that leads to high sales activity and high sales closure rates
• The internal sales manager must be able to demonstrate superior skill with regards the generation and prospecting of new leads/prospects
• The internal sales manager must ensure that new business transactions are concluded daily.
• The internal sales manager must be able to research, learn and understand the Racking, Shelving, Mezzanine Floor, Industrial and Retail storage equipment industry including the following technical aspects:
• Industrial and Retail Racking and Shelving systems
• Complete ecosystem of Industrial and Retail storage products
• Complete ecosystem of material handling products
• The technical calculation of specific client requirements in respect of their racking, shelving and other associated products or services
• Overseeing the supply and installation and after-sales support of the client servicing model which will require that you work closely with third party/outsourced installation teams
• The internal sales manager will source new clients and opportunities and manage the sales process from start/inception to completion
• The internal sales manager must demonstrate advanced product knowledge of the products and services to potential customers, prospects, clients as well as internal stakeholders
• The internal sales manager must ensure that sales targets are met and exceeded on a continuous weekly, monthly and yearly basis
• The internal sales manager will ensure that all potential customers, leads and prospect information is updated on the company’s CRM system and database
• The internal sales manager will provide management with weekly and monthly reports on all sales activity
• The internal sales manager will ensure that he/she fulfils a potential customers’ requests, requirements and needs so as to drive and increase the company’s sales
• The internal sales manager will adhere to any and all company policies and procedures
• The internal sales manager will collaborate with other employees, managers and directors to ensure that the company remains relevant in its client base and market niche
• The internal sales manager will follow up with any client queries diligently and efficiently
• The internal sales manager will utilise technology to his/her advantage where necessary to enhance the company image and to drive sales
• The internal sales manager will work closely with the greater management team to develop new sales strategies and increase sales
• The internal sales manager will manage and handle all incoming customer enquiries, customer queries, customer product requirements and customer information. This will be across all product lines within the e-commerce business as well as across all of the product range that includes racking, shelving and mezzanine flooring (this is a key-critical requirement of the job)
• The internal sales manager will also provide assistance on any and all ad-hoc and additional tasks requested by management as and when required. This will include training, learning and development, research, engaging with internal and external stakeholders and parties of the company as well as going beyond the normal day-to-day sales executive