Account Manager - Ecommerce at eComplete

About the job

About eComplete

We create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully-managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey – from click to delivery – enabling our clients to stay focused and what they do best.  Our mission is to ignite more e-commerce in South Africa and to connect customers with their favourite brands. We are not just changing the e-commerce industry, we are launching it into the next universe of retail.

What we are looking for

The ideal candidate will have at least 2-3 years of Agency experience, and must thrive in a high pressure environment. They have a knack for communication and can build great relationships with anyone and everyone. They must be able to gain trust from a client and build solid working partnerships with clients, colleagues and partners alike.

They must be ready to get their hands dirty and work to achieve deadlines on a daily basis. A strong, determined team player will fit in well with our team and our company culture. The ideal candidate must have an eye for detail and experience with digital marketing is a must.

Your role in eComplete

• Create and build relationships with each brand within your portfolio as point of contact 

• Take on client/brand requests and deliver a soundproof brief to team members to execute

• Create and manage daily, weekly and monthly performance reports with each brand 

• Ultimately responsible for ensuring client targets, deadlines and deliverables are met

• Ultimately responsible for ensuring all work is delivered on time and within budget

• Coordinates planning and execution across all departments 

• Liaise with the client across multiple channels regularly, ensuring frequent and reliable communication streams are kept open

• Drive marketing strategies based on clients requirements and teams resources by month or adhoc

• Resolve any and all roadblocks with a proactive approach 

• Guide client through any requirement for optimisation both for marketing and eCommerce platform 

• Apply critical thinking and creative problem solving skills to support on queries and issues

• Work with all departments of eComplete to ensure a holistic, smooth and aligned approach to all accounts

• Innovate within your department, working with your Head of Department to find ways to better our service, keep our clients satisfied and to make our processes more streamlined and efficient

• Keep up to date with market trends

Candidate Requirements:

1. Must have 2-3 years in digital marketing experience 

2. Great professional communicator

3. High School Qualification 

4. Experience in working with Clients / Customers a must 

5. Presentation Skills - Communication and Presentation 

6. Be able to work under pressure 

7. Highly Organised 

8. Tech Savvy 

Preferred, but not required:

1. Marketing Qualification 

2. eCommerce Experience within an agency

3. Project Management Experience 

Salary: 18,000 - 20,000 depending on skill and experience