Account Manager at Hire Resolve

Job Description

• An ICT (Information and Communications Technology) company specializing in providing technical support, infrastructure services, and cabling & networking solutions, is seeking an Account Manager who will drive business growth by managing and expanding relationships with clients in both the government and private sectors.

Responsibilities: 

• Client Relationship Management: Build and maintain strong relationships with government and private sector clients, serving as their primary point of contact. Regularly meet with clients to understand their business needs and propose suitable Diopoint solutions.
• Sales and Business Development: Drive sales growth by identifying and closing new business opportunities. Develop and execute account strategies to meet sales targets, promoting all Diopoint services (Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services). Collaborate with technical teams to develop and deliver tailored proposals.
• Account Growth and Retention: Expand service offerings within existing accounts through upsell and cross-sell opportunities. Ensure high customer satisfaction to secure long-term partnerships and conduct regular client reviews to identify additional needs.
• Market and Sector Focus: Develop a deep understanding of government and private sector landscapes, staying informed about industry trends and procurement processes. Tailor sales strategies to align with each sector's unique requirements.
• Reporting and Analytics: Track and report on sales performance, pipeline status, and account growth metrics. Maintain accurate CRM records and provide regular updates to the Sales Manager on account activities and market insights.
• Collaboration and Teamwork: Work closely with technical and operational teams to ensure seamless service delivery. Participate in cross-functional meetings to align sales and delivery objectives and support marketing initiatives to increase brand awareness.

Minimum Requirements:

• Education: Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field. Sales or account management certification is an advantage.

Experience:

• 8-10 years of IT Technical Sales experience, with an emphasis on ICT Client Services (end-user devices, boardroom equipment, end-user resources, etc.).
• 6-8 years of extensive Account Management and Sales experience in the Public Sector within the ICT industry.
• Proven business development experience and a track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.

Competencies:

• Self-starter with highly developed interpersonal, decisive, and results-oriented skills.
• Excellent written, verbal, and presentation skills (fluent in English).
• Exceptional analytical skills for determining client requirements.
• Ability to work well under pressure, commit to deadlines, and work both independently and as part of a team.
• Excellent people skills, intuitive to customer business needs, and strong customer service abilities.
• Basic accounting and/or technical knowledge; strong ICT knowledge specific to Client Services.
• Excellent understanding of Government supply chain processes and the tender/bid process.
• Strong sales and negotiation skills and excellent relationship-building and communication abilities.
• In-depth knowledge of IT products and services, particularly Diopoint’s offerings, and the ability to identify customer needs and align solutions effectively.
• Proficiency in CRM tools and sales analytics.
• Strong business acumen, compliance adherence, and organizational skills.