Account Manager II at LexisNexis South Africa

About the Role

• As an Account Manager II, you will build and grow customer relationships that support revenue protection and growth. You will identify customer needs, demonstrate the value of LN products, and work with team members to achieve shared goals.

Responsibilities

• Coaching and up-skilling team members to achieve common goals
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying key account issues, needs and demonstrating the business value of LN products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Building solid relationships with key decision makers and influencers resulting in revenue protection and growth

Requirements

• Domain and Market knowledge and experience of adopting new products
• SAAS experience
• Be able to positively influence the team and wider business
• Be a consistent performer, demonstrated through meeting or exceeding expectations
• Have communication, time management and planning skills
• Demonstrate the ability to spot commercial opportunities, with a customer services and sales support background
• Have experience working within a B2B sales environment and retaining and growing customers