Jobs at LexisNexis South Africa

About the Role

• As an Account Manager II, you will build and grow customer relationships that support revenue protection and growth. You will identify customer needs, demonstrate the value of LN products, and work with team members to achieve shared goals.

Responsibilities

• Coaching and up-skilling team members to achieve common goals
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying key account issues, needs and demonstrating the business value of LN products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Building solid relationships with key decision makers and influencers resulting in revenue protection and growth

Requirements

• Domain and Market knowledge and experience of adopting new products
• SAAS experience
• Be able to positively influence the team and wider business
• Be a consistent performer, demonstrated through meeting or exceeding expectations
• Have communication, time management and planning skills
• Demonstrate the ability to spot commercial opportunities, with a customer services and sales support background
• Have experience working within a B2B sales environment and retaining and growing customers

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About the Role

• As a Senior Engineering Manager, you will lead software development teams, guide technical strategy, and deliver scalable, high-quality solutions that address complex business needs. You will combine people leadership, technical expertise, and operational excellence to support innovation, drive delivery, and foster a collaborative, high-performing engineering culture.

Responsibilities

• Successfully partner and lead large offshore resources in solving complex business needs.
• Complete management responsibilities to include performance management, hiring and coaching of staff, and resource planning.
• Manage system and user acceptance testing cycles to ensure accurate and quality business solutions.
• Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed.
• Recommend technical strategy and direction across functional area.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services.
• Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Requirements

• Expertise and proven experience in various staffing and resource models.
• Strong proficiency in database technology, design and manipulation, optimization, and best practices.
• Proven knowledge and experience in project planning and management tools to manage project progress, budget, and scope.
• Expertise in industry best practices in offshore partnership development.
• Industrywide or broad companywide technical knowledge.
• Knowledge of large complex systems.
• Proven ability to adapt to new roles and responsibilities.
• Expertise in industry technology language development trends.
• Proven expertise and experience applying industry best practices in all aspects of development.
• Expert knowledge of multiple data storage subsystems.
• Strong budgeting and finance skills.
• Proven expertise in the use and development of applicable desktop tool sets.
• Proven expert in partnering and leading internal and external technology resources in solving complex business needs.
• Strong experience with various resource models such as Managed Services and/or Staff Augmentation.
• Strong proficiency with data manipulation language including optimization techniques.
• Ability to design and work with complex data models.
• Expertise in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.
• Knowledge in using and developing applicable tool sets.
• Ability to write and review portions of detailed specifications for the development of system components of advanced complexity.
• Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
• Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.