Account Manager (MNO) at MFS Africa

The main duties and responsibilities of the role, will be to:

• Own and manage the relationship with some of MFS Africa’s key partner accounts and become their trusted day to day contact
• Support the on-boarding team with launching new partners and corridors
• Work with partners to develop and produce effective reports that are published on a regular cycle e.g. weekly, monthly, quarterly
• Hold monthly calls with partners to review performance and gather feedback on how we can improve our services
• Develop and deliver professional presentations that highlight successes and show opportunities for partner growth
• Act as the clients advocate within MFS Africa and work with internal teams (e.g. Compliance, Finance, Operations, Product, Marketing) on partner needs, future enhancements and to solve any issues that arise

Requirements

• A relevant qualification in Commerce, Finance, Business Management, Communications, Law, or any other relevant field
• 3-5 years of experience, with 2 years in the payments and / or remittance industry
• Experience working with a dispersed global team
• Pan-African exposure, experience and expertise is a bonus
• Bilingual (English and French)

You will be a great fit if you:

• Thrive in client service roles and are a gifted communicator, both written and oral presentation skills
• Have strong negotiation skills and work well with people, at all levels of an organization
• Have good business acumen
• Enjoy seeing growth in your partner's business and deeply rooting yourself in their organization
• Enjoy analyzing data and converting it into actionable insights and plans
• Are highly organized and comfortable multitasking in an environment with shifting priorities
• Can perform under pressure and deliver quality work
• Results oriented

Benefits

• We are highly innovative and were ranked by Fast Company as one of the most innovative companies in the world
• We work at the very cutting edge of fintech in Africa
• We solve relevant problems for Africa and the world. We are building the MFS Africa Hub into a payment infrastructure designed to last 100 years
• We have a culture of caring and executing and a very diverse work environment with over 25+ nationalities represented