Account Manager at Stratitude (AMIN Worldwide/ South Africa)

Purpose of Job

• To account manage clients of the agency, ensuring the delivery on contractual obligations and continued relationship with clients.
• In this role you will work on a variety of clients across all marketing and communication channels. This position encompasses the overall management of accounts across various disciplines including strategic consulting, digital marketing, internal communication, public relations, design, branding, direct marketing and social media.
• You will need to be smart and enjoy creating solutions for the problems our clients look to us to solve. This involves working hard, thinking creatively, taking initiative, monitoring your work and always looking at how you can do it better.

You need to be able to:

• Understand complex business problems and apply strategic and design thinking to them
• Consult to clients and advise them on the correct brand, communication and channel solutions for their unique businesses
• Inspire the digital and creative teams to conceptualise and execute world-class work
• Have an amazing knowledge of integrated campaigns across:
• Digital marketing
• Social media marketing
• Branding
• Public relations
• Direct marketing
• Internal communication
• Work across the business – with development, design, management, suppliers and clients
• Able to think for yourself and can function with autonomy
• Capable of surviving periods of high pressure without melting down
• In possession of an attitude that is positive and proactive
• A brilliant project manager who can work on multiple clients and campaigns at the same time without dropping a ball
• Qualified in marketing or communication
• Experienced in account management and have been working in an agency for at least 5 years
• Sensitive to the commercial aspect of business and can keep projects on budget and within deadline
• Clear and decisive with your feedback and guidance to your teammates
• Committed to managing people and enjoy it
• A big picture kind of person
• Above everything, solution orientated

Primary duties and responsibilities

• Management of key agency accounts, from strategy to implementation
• Management of client relationships
• Briefing, communication and expectation management
• Status reporting
• Development of campaign plans, strategies and implementation of calendars
• Management, co-ordination and implementation of account deliverables
• Reporting on clients, campaign deliverables and preparation of account status reports
• Campaign management, implementation and reporting across digital, social media, direct, PR and internal campaigns
• Identify new business opportunities within existing client accounts
• Brief the creative and digital teams on campaigns, prepare creative reviews and provide creative direction
• Pro-active identification of campaign ideas, concepts, industry trends and opportunities
• Management and reporting on client deliverables and agency contractual obligations, including time sheets, monthly reports, status reports, etc.
• Manage deadlines and deliverables – both internally and externally
• Financial co-ordination of clients and suppliers ensuring correct quotes, billings with admin/finance, assisting with payment follow up (when required), etc.
• Clear understanding of through-the-line solutions offered by the agency and how they can be applied to meet client requirements and their business objectives
• Ensure clients are getting the best results from the agency and that there are adequate resources allocated towards profitable delivery of projects
• Ensure that your direct line manager is kept up to date and abreast of all projects and work status
• A good wholistic view of client accounts and how specific initiatives will impact on overall goals is imperative
• A mature and accountable outlook toward the execution of project deliverables is a non-negotiable

Skill profile:

• Knowledge of integrated campaigns
• Excellent verbal and writing skills
• Key relationship management skills
• Interpersonal skills
• Campaign management skills
• Strong evaluation and analytical skills
• Innovative and creative thinking combined with an ability to follow process
• Dynamic and enthusiastic
• Eagerness to learn
• Ability to make decisions
• Time management
• Professional attitude and capability, and personal initiative
• An ability to take full responsibility for delivery of work that’s of an expected quality
• An ability to mentor and manage a junior support resource and ensure their deadlines and deliverables are met

Knowledge and experience:

• Tertiary qualification
• Broad computer skills
• Understanding/knowledge of Magnetic and Everlytic (a plus)
• Experience in managing high-profile clients and/or large projects (a plus)

Agency spirit:

• A can-do outlook and approach
• Creates an environment where challenge is the norm
• Identifies, flags and addresses issues pro-actively
• Pro-actively identifies communication and new business opportunities within clients’ businesses
• Creative thinker to think outside the box and challenge the norm
• Is passionate and career-orientated
• Presents positively in all that they do
• Self motivated and ability to work independently