Account Manager at Teraco

Main function of the Job

Client Relationship Management:

• Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
• Resolving Account related enquiries and communicating with Internal departments to resolve issues.

Sales:

• Meeting Sales Goals and Targets
• Pipeline management and reporting

Churn prevention: 

• Responding to possible churn timeously and taking action to prevent churn

Administration:

• Maintaining CRM with up-to-date client contacts and activity details.
• Maintaining Account plans

Reporting and communication

• Account plan and client contact schedule
• Personal Performance review report

Requirements

Skill Requirements

• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to build effective client relationships through a structured and personable approach
• Ability to identify and understand prospective customers colocation needs
• Excellent written and verbal communication skills.
• Ability to communicate at all levels of the business
• Excellent problem solving and organisational skills.
• Strong Negotiation Skills and ability to close
• Meticulous and analytical
• Ability to work well both independently and as part of a team

Qualifications and Experience

• Minimum Matric Qualification
• Good understanding of networks and Data centre services
• Experience and understanding of RFP process responses
• At least 2 years Account Management experience within the ICT sector