Here at Yoco we want to make it easier for small business owners to do business. We’re all about simplifying the complicated things so that they’re smooth, easy and clever where it matters most - your sales.
Our mobile card readers allow you to accept payments when and where you need to, by connecting to your smartphone or tablet. Our free business too...
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As a mid-level Account Manager at Yoco, you’ll manage a portfolio of pre-selected merchants from our top-performing segment. These merchants require a balance of strategic guidance, commercial enablement, and responsive support. You’ll serve as their trusted advisor, helping them achieve growth, ensure satisfaction, and unlock long-term value through our ecosystem.
What you will be doing
Build and maintain strong, trust-based relationships with assigned merchants
Develop a deep understanding of each merchant’s business model, challenges, and growth levers
Collaborate with cross-functional teams to deliver tailored solutions that drive business outcomes
Proactively identify and close upsell and cross-sell opportunities
Present and negotiate proposals and contracts to maximise merchant lifetime value
Monitor portfolio performance, merchant engagement, and product adoption
Resolve merchant issues efficiently and escalate when necessary
Maintain data accuracy and CRM hygiene to support transparency and insights
Contribute to the refinement of internal processes, playbooks, and team-wide rituals
About you
2 - 4 years of B2B account management experience
Demonstrated ability to manage commercial relationships and drive customer retention and growth
Account Management experience in the fintech, payments and/or POS advantageous
Strong interpersonal and negotiation skills, with a proven ability to influence
Analytical mindset with the ability to interpret account data and optimise performance
Proficiency in CRM tools, with a disciplined and organised work style
Thrives in a fast-paced, collaborative, and impact-driven environment
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