Adherence Consultant (PBQ) - Midrand at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies’ Adherence Centre in Midrand, requires an Adherence Consultant to join their team.
• The purpose of the role is the provision of patient-ready parcel services by calling the patients monthly and processing their medication orders in accordance with the operational guidelines and regulatory requirements of the South African Pharmacy Council.

Minimum Requirements:
Essential:

• Grade 12 – Matric or a Senior Certificate
• Pharmacist Assistant Post Basic Qualification
• Registered with Pharmacy Council
• Minimum of 5 years relevant experience including Unisolv
• Computer literate – MS Office

Advantageous:

• Customer care experience

Job Specification:

• Correctly utilise and manage the Adherence Centre telephone in accordance with operational procedures and requirements.
• Accurately interpret medicine history and contact the patient or representative, clearly confirming the purpose of the call.
• Process the order as confirmed by the patient and update all necessary information on the profile.
• Ensure accurate claim submission and advise the patient of any rejections and out of pocket expenses.
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
• Ensure that all profiles statuses are updated correctly and the correct action reasons are entered.
• Ensure that concise notes are made on the system regarding any special requirements of the patient.
• Advise and assist patients regarding medical aid authorization procedures.
• Follow up with patients regarding any feedback requested.
• Find any provide any information the patient needs as a Dis-Chem customer.
• Report any customer discrepancies to management.
• Use proper telephone etiquette when speaking with patients over the phone.
• Process all interactions necessary for the accurate management of Adherence calls.
• Contact the dispensary to correct any errors on scripts.
• Ensure authorization of chronic medication.
• Maintain customer profiles on the system.
• Request UCS to merge profiles centrally.
• Take note of any messages on the customer profile and take suitable action.
• Report any customer discrepancies to management.
• Report to management on a regular basis regarding Adherence Centre matters.
• Ensure all Adherence Centre related administration is up to date for reporting and auditing purposes.

Competencies:

Essential:

• Knowledge gained as Post Basic qualified pharmacist assistant.
• Telephone ethicist.
• Clear communication skills
• English and 2nd language – Read, write and speak
• Listening skills
• Customer service/focus
• Problem solving skills
• Team player
• Professional conduct, trustworthy and reliable

 Advantageous:

• 3rd language

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit record
• Registered with Pharmacy Council
• Own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account 

Closing Date 31 August 2025