To improve health status through the prevention of illnesses and the promotion of healthy lifestyles and to consistently improve the healthcare delivery system by focusing on access, equity, efficiency, quality and sustainability.
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A Grade 12 certificate (NQF 4). Experience in office administration will be an advantage. Knowledge of administrative duties, practices, as well as the ability to operate a computer. Knowledge and understanding of Batho Pele principles.
DUTIES :
Provide general enquiries tasks in support of claims management. Attend to clients through the helpdesk. Handle telephonic and other enquiries received. Receive and upload documents on the claims management system. Render general clerical support for the claims management. Liaise with external stakeholders in relation to the claim’s payment enquiries.
Check if the information on e-Tracker and the Mine Workers Benefit system corresponds. Attend to the allocated work tasks. Ensure and monitor that all compensation applications meet the required status of the claim. Management of risk and audit. Ensure and monitor that all compensation applications meet the required standards. Prevent fraudulent applications as well as unnecessary query locks.
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