Administrative Assistant II (P12) (Information & Communication Systems: GA Computer Labs) (Re-advert) at University of Johannesburg

Responsibilities:

• To coordinate the activities of third-party service providers and suppliers, monitor their performance against their SLAs and help resolve underlying issues.
• Work with the IT Service Delivery Director to prepare, document and update the IT Asset Management tool.
• Manage and maintain the access rights to IT Asset systems.
• Effectively implement the Asset Management process and ensure that the process is performed as agreed and documented.
• Ensure that Computer requests are reviewed, authorised, and communicated to the relevant stakeholders.
• Gather and understand user requirements for existing or new services and collaborate with the relevant IT team to provision services or solution.
• Knowledge of IT Assets with experience of software asset management systems.
• Be able to utilize tools that track usage of all software in the organization, ensuring compliance with relevant software license agreement and ensuring that assets are always properly accounted for.
• The person will also be responsible for storeroom management - Ensure the storeroom is always tidy and stock is controlled. Including consumables like hardware stock etc.
• Update the insurance with all new machines and claims.
• Work with management in preparation of software and hardware budget.
• Assist in the identification and monitoring of risks, governance and compliance requirements related to the Asset Management environment.

Minimum requirements

• Grade 12 / Matric
• 3 to 5 years job related experience
• SDI Service Manager/Agent Certified

 Experience:

• 2–3-year previous experience in ICT asset control
• Desktop Environment (2 years)
• IT Hardware and Software (2 years)

 Knowledge:

• Knowledge of IT and Operations
• Knowledge of ITIL aligned Service Management.
• Knowledge of Asset Management. 

Recommendations:

• Diploma in Information Technology
• ITIL v3/4 Foundation certified
• Operations and support
• Asset management within Higher Education