Administrative Officer-Student Accounts at University of Pretoria/Universiteit van Pretoria

KEY RESPONSIBILITIES:

The incumbent will be responsible for the following, but not limited to:

• Adjust tuition and examination fees to those of the year of re-registration and examination to refund and give accurate account balances to students;
• Process adjustments on accounts of finalists three months before graduation dates to have accurate accounts mailed with graduation invitation letters;
• Forward completed forms to the Student Service Centre (SSC) to schedule students' pay-outs accordingly;
• Refund to Fundi the loans not utilised on fees;
• Check that payment on proof of payments provided with the remark list is on the students' accounts;
• Hand over the accounts of students who have debit balances to Collections after they have discontinued or completed their studies;
• Ensure that the deposits made are on the students' accounts;
• Handle telephone, written, or personal enquiries about all aspects of Distance Education students' accounts, such as when refunds will take place, account balances, statements, and quotations for bursary purposes, and termination timeously and in a friendly and professional manner;
• Respond timeously to emails, acknowledging receipt and giving feedback to students;
• Deliver service within the agreed timelines;
• Interact and liaise with clients in a cordial, friendly, and professional manner at all times.

MINIMUM REQUIREMENTS:

• Relevant National 3-year Diploma or equivalent with accounting as a subject OR Grade 12 with a pass in accounting; 
• 2 years’ experience with a National Diploma OR 4 years' experience with Grade 12;
• Experience in a financial environment, preferably in student administration.