Administrative Support - Banking & Partnerships at PayFast

What you'll be doing

Overall administrative support to the Banking & Partnership environment(s), to achieve set and agreed targets

Conform with the all related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that the sales, product and operational risks are supported and adhered to

Administration

• Provide the Banking & Partnership team with complete administrative support, in order to meet set and agreed targets
• Manage calls, follow-up on enquiries & mails with the banks and merchants, if and when required
• Assist the Banking team in ensuring that contracts and related administrative data are correctly processed/captured onto the different and related systems, within agreed timeframes & turnaround
• Maintain MIS/dashboard documentation and present when required
• Banking, Partner & Merchant engagement, interaction and appointment co-ordination

Product Management

• Harness an understanding of the organisation’s product, benefits and service offerings
• Interpret merchant requirements and timeously address and resolve merchant queries
• Solid understanding of financial institutions Issuing & Acquiring environments (Merchant Services)

Process Management

• Strictly adhere to company core values, policies, procedures and guidelines
• Adhere and conform to the workflow of daily administrative and sales tasks
• Focus on continuous improvement of manual support processes
• Attend internal meetings, if and when required

Stakeholder Management

• Foster mutual beneficial relationship with banking, paaartnerships, internal and external stakeholders
• Adhere to daily workflow and the co-ordination of SLA management, between stakeholders

Personal Development

• Focus and participate in on-going personal product training, cross-training and up-skilling industry Embrace a climate of continuous learning
• Agree and sign-off Personal Development Plans and take ownership of own career development
• Prepare and participate in quarterly performance appraisals

Governance & Compliance

• Ensure that all sales related, including reputational risks are managed, adhered to and minimised
• Adhere to relative legislation and regulatory requirements
• Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc…

What you'll need

• Grade 12 or equivalent (essential)
• Diploma in Business Administration and/or Banking Diploma (beneficial)
• 2 - 3 years in Administrative role (essential)
• 2 - 3 years in Administrative role in the e-Commerce, Payments and/or Financial Institutions industry- Issuing & Acquiring (beneficial)
• Well spoken & excellent telephone etiquetteAbility to use own initiative and work independently
• Computer literate (spreadsheets & MIS preparation via Excel, etc)
• Methodical, meticulous & high level of attention to detail
• Energetic, enthusiastic & confident
• Good time management & workflow co-ordination skills
• Strong communication skills, both written & verbal