Administrator: Dealer Warranty - Fourways at Motus Holdings Limited

KEY PERFORMANCE:

Customer Satisfaction

• Process all warranty claims in line with VW and dealership policies and procedures.
• Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues.

Campaign Coordinator, Service Core Processes Gate Keeper.

• Download relevant campaign information from Partner Net and pass on information to the service manager to be actioned.
• Warranty Claims processing.
• Gate 1 Service Core Process - checking before loading on system.
• Quality control – Warranty Submissions and costing.
• Gate 2 - Pre-Repair commencement check.
• Gate 3 – Quality checks,
• Gate 4 –Costing process
• Return defective parts to manufacturer as required.

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05.
• Valid Driver’s license
• Computer Literacy,
• 1-year experience in similar environment.
• Knowledge of VW and Audi Warranty and Costing policy and procedures will be an advantage.
• Knowledge of VWSA and Lindsay Saker operating systems (SAGA/ELSA/Kerridge).