Administrator: Healthcare | Winelands, Western Cape at PSG Konsult Ltd

Responsibilities:

Administrative Support:

• Assist the Healthcare Account Executive with day-to-day administrative tasks related to employer groups.
• Maintain and update client records, ensuring accuracy and compliance with regulatory requirements.

Client Relationship Management:

• Act as the first point of contact for employer groups and employees, addressing queries related to healthcare benefits.
• Schedule meetings, wellness events, and presentations with employer groups.
• Ensure timely responses to client inquiries, escalating complex issues to the Account Executive as needed.

Policy and Claims Management:

• Assist with onboarding new employees onto healthcare plans, including plan selection and member registration.
• Track and follow up on claims, amendments, and changes to group healthcare plans.
• Monitor new applications, additions, or changes in healthcare coverage and ensure timely processing.

Reporting and Data Management:

• Maintain a secure and organised database of client information, adhering to confidentiality and data protection protocols.

Collaboration and Coordination:

• Liaise with insurers, healthcare providers, and other third-party service providers to resolve issues and maintain effective working relationships.
• Support the Account Executive in developing and implementing client-specific healthcare strategies and solutions

Minimum requirements:

• Grade 12
•  NQF5 qualification and RE5
• 2-3 years relevant healthcare work experience within the financial services industry
• Proficient in both spoken and written English and at least one other of the official South African languages
• Computer literacy (MS Office)