Administrator: Quality Assurance at Old Mutual South Africa

Detailed Description

• Quality assurance administration within OM Insure
• Contribute to the implementation of a quality assurance process within OM Insure.
• Provide feedback for coaching of OM Insure staff based on quality issues identified.
• Identify risks, contribute to action plans and monitor the progress of these.
• Provide input to process and system enhancements, especially in support of product, process or quality issues.
• Quality service delivery
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Continuous improvement to ensure good quality
• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Human Resources processes.
• Represent and market this process internally to peers and clients.
• Engages with others in line with organisational guidelines, policies, culture and values
• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the assigned team to deliver required service levels.

Job Requirements

• Grade 12
• Minimum 2 Year’s Short Term Insurance Experience
• Appropriate insurance qualification is advantageous
• Computer literate in MS Office Excel, PowerPoint, Word and Outlook

Experience In Coaching Is Preferred

• Additional Details
• Coping with pressure
• Attention to detail
• Continuous improvement
• Customer Orientation