Job Vacancies at Old Mutual

Detailed Description

• Develop and execute sound channel marketing plans, activities and campaigns to ensure contribution to the achievement of the channel marketing and business strategy
• Plan and execute marketing activities and programs with partners including joint physical and virtual events, above the line and below the line marketing initiatives.
• Work with key stakeholders to manage and assess partner-initiated events before recommending a plan for execution.
• Develop and execute channel marketing plans, campaigns and lead-generation programs in support of the organisations prospecting initiatives.
• Develop and implement functional and cross functional marketing projects, plans, and programs in support of business and strategic plans.
• Support channel managers with the planning and execution of channel events.
• Actively engage channel management on channel marketing budget, effort and measurement.
• Define and implement critical success metrics used to monitor effectiveness of channel marketing.
• Manage internal agencies and specialists to deliver programs and events on time and under budget.
• Develop and implement channel campaigns in order to expand market share and pursue aggressive growth targets.
• Work closely with all aspects of the business to gather product and channel insights.
• Manage channel marketing budget and expenses including forecasting accuracy.
• Lead new product launch efforts in channel including collateral, communication strategy, merchandising procurement and related activities.
• Ensure all channel marketing communications and content align with brand strategies.
• Develop and manage key reports and analytics to measure effectiveness of campaigns and programs to make adjustments as needed.
• Continuous improvement to ensure effective service
  Job Requirements
• Service delivery to ensure customer satisfaction
• Ensure cost efficiency through financial and corporategovernance
• Manage quality people practices
• Bachelor’s degree.
• 5 – 8 years’ experiencein channel marketing in the insurance industry.
• 3 – 5 years’ experienceleading a marketing team.
• Additional Details
• Shortlisted Candidateswill Be Subjected To The Following Statutory Checks
• ITC
• Criminal
• References
• Qualifications
• We reserve the right not to fill the vacancy.
• Should you not receive a response within two weeks, please consider your application as unsuccessful.

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Detailed Description

• Quality assurance administration within OM Insure
• Contribute to the implementation of a quality assurance process within OM Insure.
• Provide feedback for coaching of OM Insure staff based on quality issues identified.
• Identify risks, contribute to action plans and monitor the progress of these.
• Provide input to process and system enhancements, especially in support of product, process or quality issues.
• Quality service delivery
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Continuous improvement to ensure good quality
• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Human Resources processes.
• Represent and market this process internally to peers and clients.
• Engages with others in line with organisational guidelines, policies, culture and values
• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the assigned team to deliver required service levels.

Job Requirements

• Grade 12
• Minimum 2 Year’s Short Term Insurance Experience
• Appropriate insurance qualification is advantageous
• Computer literate in MS Office Excel, PowerPoint, Word and Outlook

Experience In Coaching Is Preferred

• Additional Details
• Coping with pressure
• Attention to detail
• Continuous improvement
• Customer Orientation
   

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Detailed Description
Design, implement, and conduct test and evaluation procedures to ensure system requirements are met.

• Perform System testing on large scale projects and update HPQC with, results & error details and route calls to developer leads.
• Design and draw appropriate test scenarios and test cases to implement test plans.
• Verify that test cases are performed against test plans to enable clear and accurate reporting of test results and progress.

• Test and Quality Assure components that are categorised as significant or major changes prior to migration into the production environment to ensure that these components operate according to specified requirements.
• Act as an independent verifier of data against source data and document any discrepancies.
• Develop, maintain, and upgrade automated test scripts and architectures for application products.
• Evaluate, recommend, and implement automated test tools and strategies.
• Update HPQC and route to test analyst.
• Update HPQC with copy of technical specification, test results and route call to Product Support Services resolver group manager (defect / enhancement).
• Identify and document problems and issues, providing specific guidance on root-cause and remediation.
• Maintain and provide controls for multiple test software and hardware baselines.

Analyse/assimilate project documentation to build a thorough understanding of the business and technical requirements of systems to be tested.

• Analyse test cases and provide regular progress reports.
• Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design, and test tools selection.

• Liaise with business analysts, system analysts and developers in producing test plans.

• Provide feedback and inputs to seniors and or team leads.
• Write, implement, and report status for system test cases for testing.
• Support the presentation and formal review or audit of test results, providing briefing and decision supporting material.

• Maintain documentation of the testing outcomes for reference and audit purposes.
• Service delivery to ensure customer satisfaction
   

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Detailed Description

• End-to-end negotiation and settlement of Commercial Motor claims

• Register commercial motor claims in adherence with SLA.
• Arrange assessment in adherence with SLA.

• Review merit of claim.
• Complete Risk assessment and additional support request analysis.
• Clarify and amend information where required
• Appoint the support service required.
• Review Support Function Report.
• Calculate and Analyse technical computations.
• Prepare Payment with communication details.

• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.