Vacant Openings at Armstrong Appointments

Main job function

• Checking sales orders against POs
• Generating Customer Invoices
• Sending invoices & Statements
• Upload invoices on BP portals
• Customer Ageing
• Debtors follow up & Ageing
• Updating debtors’ schedules
• Maintaining BP records
• Assisting with Ad hoc Finance tasks
• Experience working on SAP software.
• Experience working for a manufacturing company in a similar role.

Qualifications

• Matric

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Duties will include but not limited to:

• Reviewing tickets and requirements on Autotask Service Desk
• Ensuring Autotask is updated on ticket progress
• Ensuring tickets are completed timeously
• Ensuring a summary of work done is always given on the ticket
• Ensuring after each ticket is complete  and that the feedback form has been sent to
• the client
• Ensuring all platforms are authenticated daily
• Identify the types, categories, severity, and urgency of the ticket.
• Building sustainable relationships and trust with customer through open and
• interactive communication
• Attending daily stand-up and report on project progress reports and to discuss
• product features
• Remote support on array of hardware & support systems
• Details Resolution summary
• Escalation management
• Accurate time logging
• Client support
• Using the best electronic means available (ticket system, monitoring, remote, email,
• telephone or Team)
• Promote and foster good working relationships with direct team and clients Resolve
• issues or escalate t, but keep follow up until issue resolved
• Assisting clients on site with any queries that come through
• Effectively troubleshooting software/hardware issues that arise
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user
• and network hardware, peripheral devices, printing/scanning devices, presentation
• equipment, and other products
• Communicate with clients to determine needs and explain complex issues
• Liaising with third party vendors when required
• Researching any issues that cannot be resolved to find a solution
• Continuously communicating with the client on any delays or feedback

Qualifications:

• Matric plus Diploma in Computer Science / Information Systems or engineering
• Min 3 years relevant working experience as a Field Service Engineer in the ICT space
• Must have own vehicle and driver’s license
• Excellent communication skills
• Exceptional client services experience
• Detailed orientated
• Computer literate
• Well experience hardware and software

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Main job function

• Service existing customer base  and sourcing new business
• Handling customer enquiries, queries and problems.
• Implement, monitor and report on marketing projects and assignments
• Liaising with agents and distributors
• Gather information on competing products
• Suggest and motivate additions to product range

Qualifications

• Matric certification

Criteria

• 5+ years of experience insimilar positions
• Sales and Marketing background in Manufacturing
• Experience in exports will be a recommendation
• Must be computer literate
• Stable employment history

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• Workstation (Laptop/Desktop) Support
• Server support
• Anti-Virus for all workstations & servers (Desktop/Laptop) – Bitdefender License
• Firewall Administration Support
• Network Device Support – Switches + Wi-Fi Access Points
• Liaison and support with Fibre Service provider and VOIP
• Network connectivity of electronic devices, including scanners, and printers, photo copiers
• Workstation Support includes:
• Microsoft 365 Management
• Microsoft Teams & Zoom troubleshooting & support
• Warranty Report generated monthly with EOL dates for workstations
• Active Directory support
• Email support – Exchange
• Password changes
• Scheduled Patch Management for workstations (Microsoft Windows)
• Scheduled firmware updates – To be scheduled after hours*
• Connectivity troubleshooting
• Monthly Executive Summary Report
• Knowledgeable & experienced in IT Support
• Knowledgeable in recommendations for hardware/software requirements/upgrades
• All new Desktops/laptops pre-configured before handed to users
• Must have relevant qualifications and experience on the above support role

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Main job function

• Service existing retail customers throughout Western Cape
• Provide Feedback regarding our competitors in the market
• Service certain industrial customers in Western Cape
• Source and develop new customers in industrial and retail

Qualifications

• Matric certification

Criteria

• 3+ years of experience insimilar positions
• Experience in calling on retail stores
• Must Have valid driver’s license and own vehicle
• Stable employment history