Administrator: Risk Administration at Liberty Group South Africa

Purpose

To perform risk administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 - 2 years experience in a similar environment

Additional Requirements

• Perform additional ad-hoc tasks as and when required across the client service centre to meet commitments made to clients
• Maintain expected performance standards each month, ensuring and adhering to the required monthly timekeeping and attendance standards
• Recommendations & resolution to complex problems encountered
• Participate in all projects assigned
• Has a detailed knowledge of Risk Products and relevant LTIA legislation
• Advanced knowledge on Excel

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

BComm or any Financial Qualification

Outputs

• Understanding of administration of risk products processes such as Anniversaries, Billing, Commission, Underwriting and Membership Updates
• Monthly updating and maintenance of scheme and membership data through the above processes
• Ensure accuracy and completeness of all tasks performed within service level agreement
• Preparation and issuing of client reports
• Plans and prioritises work independently
• Regular client interaction on a professional and effective manner on both verbal and written communication

Process

• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Advise on, communicate and provide risk and compliance support to assist and support the meeting of statutory, supervisory and regulatory requirements.
• Implement OHS processes according to legislative requirements, including risk identification and processes related to buildings requirements.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

• Risk Awareness (Basic)
• Reporting and Interpretation (Basic)
• Occupational Health and Safety (Basic)
• Risk management (Basic)

Behavioural Competencies

• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Governance, Ethics and Values (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)