Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Overall job purpose to plan, manage and monitor the implementation of operations related activities for all Process Automation support services as determined by the Physical Channels Future Fit Operations strategy and processes in order to deliver on approved operational plans in an effective and efficient manner. Drive the overall migration of non empathetic jobs performed in branch to embrace automation and digitization agenda.
Job Description
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction. Critically engage with all team members within the Transformation and Advanced Production team while interacting with the broader Operations Team.
Key engagement will be to consistently provide inputs and feedback on implemented solutions to both the Transformation Design Team and the National Operations Team.
Ensure the Process Automation agenda is understood and the implementation of solutions are given highest priority in our drive to reduce frontline effort and improve our controls environment. Provide active feedback and recommendations as to how we can apply automation in our environment, through understanding our operational landscape as well as utilizing your understanding of the Branch Network.
Maintain a proactive relationship with key stakeholders within the Operations team and product operations teams.
Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes. Stay abreast of the evolution of Automation Technology and the implications this may have on the production environment.
Constantly look at how we can improve the production outcomes of the process automation areas, through continuously reviewing data and provide insights and recommendations based on empirical data.
Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards. Play a critical role in determining and documenting new processes and procedures with the implementation of Automation within Physical Channels Operations Team. Provide insights into the impact of automation on existing procedures and policies. Act as an SME pertaining to Automation and the use of robotics to fulfilling activities on behalf of the Business Unit.
Administration: Effectively fulfil all required administrative duties, including tracking and reporting on the progress and evolution of the Advance Production Team, while providing regular reporting and feedback to the T&AP Team.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Gmail
Yahoomail