Product Manager (CPT Hybrid) at Datafin Recruitment

ENVIRONMENT:

• OWN and improve digital onboarding experience across brands of a dynamic Online Gambling Group seeking its next Product Owner where you will help customers join with confidence, become eligible to play and seamlessly transition into the right.
• As part of its Join product pillar, you will be responsible for creating an intuitive, trusted and frictionless onboarding journey, from a customer’s first interaction through registration, eligibility and their onward journey into the product.
• Working closely with Design, Engineering, Analytics, Delivery and business stakeholders, you will help understand customer problems, identify opportunities and deliver measurable improvements to customer experience and conversion.
• This is an outcome-focused role. You will own the direction, priorities and performance of your product area, using customer insight, data and experimentation to make informed decisions and continuously improve the experience.
• The ideal candidate must have experience working as a Product Manager or in a comparable digital product role, with ownership of customer-facing journeys or features including Agile product development & defining success measures, analysing conversion funnels and using experimentation to improve product performance.

DUTIES:

• Product Ownership & Strategy.
• Customer Understanding & Discovery.
• Outcomes & Continuous Improvement.
• Prioritisation & Delivery.
• Stakeholder Collaboration & Influence.
• Responsible Product Management.

REQUIREMENTS:

• Experience working as a Product Manager or in a comparable digital product role, with ownership of customer-facing journeys or features.
• Demonstrable experience improving digital customer experiences through data, customer insight and product discovery.
• Experience working with cross-functional teams to take product opportunities from problem identification through delivery and optimisation.
• Experience defining success measures, analysing conversion funnels and using experimentation to improve product performance.
• Understanding of Agile product development, prioritisation and iterative delivery.

Advantageous –

• Experience with registration, onboarding, conversion or other transactional digital journeys.
• Experience in a regulated environment, particularly Gambling or Financial Services.