Africa Digital Transformation Platform Manager at PricewaterhouseCoopers (PwC)

Job Description & Summary

• The Africa Digital Transformation team has a position to lead our team’s efforts in ensuring people across the Africa territory are aware of, understand, can make use of, and can apply the components of our digital platforms, specifically but not limited to:
• Digital Lab - housing all digital assets, global and local, as our focus shifts to developing and consuming assets with a business impact.  
• Workbench (the portal to the Data Platform) - more people are using Workbench to build and share visualisations with clients. Now we need to understand the broader capabilities of Data Platform and determine the roadmap to use these capabilities.
• Innovation Platform - a centralised platform that allows for greater transparency and structure with regards to idea management and innovation.  
• Reporting xPlatform - linked to the data platform and other business operating system’s data, to lead strategy, design, testing and implementation of xPlatform reporting.
• In addition, this person, together with a team, will work with global teams and Africa Tech to roll out any new platforms that become available, maintain the four platforms above and to enable new data services on Workbench.
• To reflect and address the digital needs of the Africa firm, the newly restructured Africa Digital Transformation team is made up of three focal areas, namely: Digital Operations, Digital Platforms, and Digital Change and Upskilling. The Africa Digital Transformation Platform Manager will be the lead of the Digital Platforms focus area. This role is for a Manager who can contribute to our strategic thinking around ‘Growing as a data business’, playing a role in shaping our change management and adoption plans with our Digital Change and Upskilling team, to help our business use these platforms optimally in their line of work. That will result in a well understood digital ecosystem that meets the requirements of its users, our community of solvers, in the lines of service.  

Key activities

• Lead the development and implementation of the digital strategy, vision and requirements around Workbench, Digital Lad, Innovation and xPlatform reporting, co-created with the Africa firm’s Digital leader.
• Use technical expertise to the design, develop and implement the Digital Lab, Workbench and Innovation Platform strategic plans to drive wider use of, and application of the services on these platforms in Africa including the establishment of an Innovation Platform.
• Work with Digital leaders, Territory leadership and LoS Representatives in the positioning of Digital Lab, Workbench, Innovation and xPlatform reporting as well as the user requirements of each to establish any additions and enhancements that may lead to a better user experience and adoption.
• Develop an in-depth knowledge and understanding of the Innovation Platform, Digital Lab and Workbench, including how they are interlinked as well as contribute and support xPlatform reporting.
• Lead the development and establishment of xPlatorm reporting process, including user requirements gathering, investigation of capability, data and metrics availability, suitable expertise, approvals, development, testing and sign off. 

Lead the liaison and coordination of activities with: 

• the line of service Digital Transformation representatives 
• to support their efforts to drive contribution and consumption of business impact assets on Digital Lab,
• to drive the usage and adoption of Workbench and its services across internal and client related engagements,
• around the collection of digital solution success stories, with a view to identify solutions that are repeatable and should be included as business impact assets on the Digital Lab, 
• the risk and general counsel teams to enable the release of new features and services on Workbench.
• the line of service Digital Transformation representatives and all Innovation Platform stakeholders (internal and external) to ensure that the Innovation Platform functions as expected.
• Chief Data Officer and team on the data requirements of various projects and initiatives.

Responsible for the

• governance and curation process for Digital Lab and all Digital assets within it.
• governance of Workbench in Africa, including monitoring activity, the recertification process and business rules
• governance of the access, changes and enhancements to xPlatform reporting
• Responsible for the adoption rates across the Digital Lab, Workbench, Innovation Platform and xPlatform reporting. Undertakes analysis of adoption activities using the success metrics. Monitor progress and update key stakeholders including any plans to change the adoption rates. 

Work with the Digital Change and Upskilling Team: 

• to determined change management activities, training, communications and support needed for the lines of service for all initiatives across all the platforms
• to design and implement a programme of tailored demonstrations, integrated with the lines of service’s own activities to drive wider use of assets on Digital Lab and use of Workbench and its services;
• provide oversight and input into the development and maintenance of training material which enables all users to proficiently use all the platforms. Review and final sign off of the materials.
• Deliver training and demo sessions when required as determined in the change management plans.
• Have an understanding of our ‘In-LoS Asset Development Framework’ and how it integrates with the governance and curation processes for Digital Lab.
• Connect with territories to learn from their experience and initiatives undertaken to progress adoption in Africa of all platforms including participating in digital enablement meetings across the PwC network.  
• Provide support to the Digital Accelerators and the Digital Accelerator Programme.
• Lead a team in support of the Digital Platform projects and guide the team in their performance management, goals setting and evaluations.

Desired Knowledge, Skills, Qualification & Experience

• A Data Scientist, Data Engineering or Information Technology qualification and five years experience
• Intermediate skills in workflow automation tools such as Alteryx, Google’s Apps Script, data visualisation tools such as PowerBI, and Data analytics suites like DAX.
• Basic knowledge of Python, R, UiPath, SQL, Java Script and Microsoft Power Apps 
• Creativity and an innovation mindset 
• Understanding and interest in how digital technology and data analytics can, and are changing people’s lives including a user centric mindset when delivering this in their role
• Good communication skills, especially to talk to non-technical stakeholders, combined with good writing and presentation skills to make technical concepts clear to non-technical people
• The ability to communicate effectively with senior management

Project management skills

• Self driven and organised
• Flexible and adaptable
• Team management skills

Education(if blank, degree and/or field of study not specified)

• Degrees/Field of Study required:
• Degrees/Field of Study preferred:
• Certifications(if blank, certifications not specified)

Required Skills

• Optional Skills
• Desired Languages(If blank, desired languages not specified)

Travel Requirements

• Up to 20%

Available for Work Visa Sponsorship?

• No

Government Clearance Required?

• Yes

Job Posting End Date

February 5, 2023