Agent: Direct Loan- Johannesburg at Capitec Bank

Purpose Statement

• To respond to telephone and online queries from clients; provide service, fulfil clients’ needs and the granting of Global One (Save, Transact, Insure, Credit) and achieve targets.

Experience

Min:

• This role is deemed to be appropriate for a matriculate without previous experience.

Ideal:

• 1 – 2 years telemarketing experience, preferably in sales
• Call centre experience
• Of a sales/credit/fraud environment
• Of (Or) working in a Capitec Bank branch

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Human Resources or Business Management

Knowledge
Min:

• Basic calculations

Ideal:

• Understanding of banking or financial principles and environment
• Basic telesales techniques and methods
• Basic sales principles and techniques
• Basic operational and product knowledge
• Capitec Bank Products and Procedure

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Analytical Skills
• Selling Skills
• Influencing Skills
• Telephonic / Call skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys