Agile Coach at MiWay Insurance Limited

What will you do?

• The Agile Coach is responsible for enabling multiple delivery teams to improve flow, predictability, and outcomes. This role focuses on coaching teams to make better decisions using data, transparency, and experimentation rather than enforcing frameworks or rituals.
• The Agile Coach acts as a role model, facilitator, and trusted advisor, guiding teams toward improved delivery while maintaining team ownership and accountability. 

What Success Looks Like

• Teams make informed delivery decisions using data rather than opinion  
• Improved flow, predictability, and transparency across teams
• Teams demonstrate ownership, accountability, and continuous improvement  
• Reduced reliance on jargon, ceremonies, and framework compliance

What will make you successful in this role?

Experience & Qualifications  

• Two to four years of experience in an Agile Coach, Delivery Coach, or similar role  
• Demonstrated experience supporting multiple teams simultaneously  
• Certified Scrum Master (CSM) or equivalent certification  
• AI-related skills or experience are welcomed and considered a plus  

Skills and Capabilities

• Strong capability in flow metrics and Kanban practices  
• Confident working with numbers and quantitative delivery data  
• Excellent facilitation and conflict resolution skills  
• Growth mindset with a willingness to learn and adapt 

Key Responsibilities: Flow, Metrics and Data

• Use flow metrics to help teams understand and improve their delivery systems  
• Read, interpret, and explain flow-based charts clearly and confidently  
• Apply Monte Carlo simulations and probabilistic forecasting to support planning  
• Encourage evidence-based decision-making over deterministic planning Ways of Working  
• Operate in a framework-agnostic, outcome-focused manner  
• Work comfortably with both Kanban and Scrum  
• Facilitate conversations effectively without relying on Agile terminology  
• Encourage experimentation, learning, and continuous improvement  
• Facilitation, Influence & Stakeholder Engagement  
• Facilitate team, cross-team, and large departmental meetings  
• Create transparency and build trust with team members and stakeholders  
• Engage stakeholders while keeping primary influence within the teams being coached  
• Be direct when required and address issues constructively  
• Support healthy conflict and apply conflict resolution techniques when needed 

Key Responsibilities: Team Coaching and Enablement

• Coach and support multiple delivery teams concurrently (minimum of two teams)  
• Guide teams to make their own delivery decisions rather than prescribing solutions  
• Empower teams without coddling while maintaining accountability  
• Conduct one-on-one coaching sessions with team members when needed  
• Act as a role model for effective collaboration, decision-making, and continuous improvement