AI Specialist at Winning Form Group

Job Description

• Winning Form has an exciting opportunity available for an AI Specialist to be based in Umhlanga, Durban. The successful incumbent will be responsible for leading the design, development, and implementation of AI-Driven automation solutions across the organisation. The focus is on leveraging tools like ChatGPT, Microsoft 365 Copilot, and various low-code/no-code platforms to optimize business processes, drive efficiency, and support digital transformation initiatives. Additionally, the role involves coordinating internal IT and software-related projects, ensuring smooth execution, stakeholder alignment, and adoption of AI tools across teams.

Minimum requirements:    

• A relevant qualification in Artificial Intelligence, Data Science, Computer Science, Machine Learning, Engineering, Bioinformatics, Healthcare Informatics, or a related field.
• 2–3 years of professional experience in AI/Machine Learning/Data Science.
• Practical deployment of AI models and knowledge of real-world AI use cases.
• Proficient in Microsoft 365 suite, ChatGPT, and related AI tools.
• Experience with at least one no-code/low-code automation platform (e.g., Zapier, Power Automate, Make.com, n8n).
• Solid knowledge of API integrations, webhooks, and prompt engineering.
• Experience with LLMs for business focused applications
• Familiarity with cloud-based platforms and their automation capabilities.
• Experience working within a structured project lifecycle (SDLC).
• Ability to translate technical requirements into practical deliverables.
• Strong organizational, coordination, and communication abilities.

Responsibilities: 

AI & Automation Development

• Design and implement AI-powered business solutions using tools such as ChatGPT, Microsoft 365 Copilot, Power Automate, and other automation platforms.
• Identify, assess, and automate manual processes using LLMs and low-code/no-code platforms (e.g., Zapier, Make.com, n8n).
• Develop and deploy intelligent agents, chatbots, GPTs, and automated workflows for internal use cases such as customer support, data analysis, and process optimization.
• Create and maintain custom API integrations and webhook solutions for seamless system interoperability.
• Train and support internal teams (“AI Champions”) on effective usage of AI tools and best practices.
• Ensure compliance with AI governance frameworks and data privacy policies during implementation.
• Work collaboratively with business units to gather requirements, scope AI solutions, and ensure adoption and measurable outcomes.
• Stay up to date with developments in AI, prompt engineering, LLMs, and relevant tools for continuous innovation.
• Partner with BET Software and IT teams to co-develop and deploy internal AI tools across the business.
• Collaborate with cross-functional teams (engineering, product, marketing, operations) to define AI requirements and deliver impactful solutions.

Operations

• Track project progress, identify risks or delays, and escalate accordingly.
• Facilitate workshops, project stand-ups, and stakeholder updates for AI adoption strategies.
• Assist with backlog grooming and prioritization with IT and software teams.

Skills and competencies:

• Exposure to Agile, Scrum, or other modern project delivery frameworks.
• Some experience with scripting or programming (e.g., Python).
• Familiarity with tools like GitHub Copilot.
• Exposure to AI/ML libraries and frameworks (e.g., LangChain, Pinecone, OpenAI API).
• Experience integrating AI tools into enterprise systems or business operations.