Airport Management Centre Representative at FlySafair

RESPONSIBILITIES:

• AMC – Monitor the daily operational plans as shared by OCC;
• Information Dissemination –Planned issues, service provider’s constraints/shortages;
• Cross check of the daily movement to ACSA parking bay list;
• Event Detection – Monitor the Appex system to detect any abnormalities, possible delays and bay changes;
• Events Analysis and Decision Making – Analyse any aircraft technical problems;
• Responsible to communicate ETA’s to service providers to meet SLA agreements;
• Follow up with service providers if services are not in the bay as per SLA standards;
• Communications – participate in communications where input is required, internally and externally;
• Performance Monitoring, OTP;
• Performance Monitoring (Process Quality) - Input and agree on KPI, monitor deviations;
• Negotiating best solutions towards bay/gate allocation’s as per airline preference; 
• Reporting – Review trends and any non-conformance or deviations within the reports and engage with stake holder to close the gaps;
• Shift Handover Duties – Provide a comprehensive end of shift handover.

PERSONAL ATTRIBUTES:

• Immaculate time keeping;
• Punctual;
• A customer-oriented and professional attitude;
• High degree of patience and assertiveness; 
• Conflict resolution skills;
• Team player;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Remain focused in order to handle objections;
• Practice good time management and willingness to work longer than normal office hours.

REQUIREMENTS:

• Matric;
• 2-4 Years Ramp/Airport experience;
• Proficiency in English;
• Proficient in Microsoft Outlook and Excel;
• Excellent understanding or experience of functioning and decision making during IROPS.