Airport Services Duty Officer- Cape Town (CPT) at Qatar Airways

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.  You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager.  You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications
The successful candidate will have:

• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
• Excellent customer focus and service delivery

Closing Date: 19th, June 2022