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  • Posted: Jun 16, 2022
    Deadline: Not specified
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  • Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from ou...
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    Senior Group Sales Agent - Johannesburg

    In this role, you assist station with handling and negotiating QR groups and seats allocation in respect of company processes and sales strategy. You will generate groups’ revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations. You will develop and increase sales contracts and prospects. You will participate the achievement of revenue budget and maintain QR quality services.

    Accountabilities

    • Contribute to realisation of Station Budget by increasing materialization and optimising group sales for South Africa.
    • Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.
    • Listen to customer requirements; identify group segment and present appropriate solution to make revenue. Maintain and develop relationships with existing customers.
    • Meeting and exceeding targets.
    • Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
    • Follow up from the group creation to the contract sending and follow up of the materialisation with penalties collection if any. Will also implement monitoring tools and follow monthly figures.
    • Allocation process will also be handled in totally by this department. Allocation process consist in analysing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialisation rate.
    • Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
    • Perform other department duties related to his/her position as directed by the Head of the Department
    • Minimizing costs and avoid revenue lost by optimizing seats management and releases.

    Qualifications

    • High School Qualification with Minimum 2 years of job-related experience
    • Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience
    • Fares and ticketing exposure.
    • Amadeus Awareness.
    • Well versed with MS Office.
    • Good English communication skills – spoken and written.

    Closing Date: 30th, June 2022

    go to method of application »

    Airport Services Agent - Johannesburg (JNB)

    As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards. 

    Specific accountabilities include:

    • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
    • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
    • Assisting the Duty Officer in handling company materials and records
    • Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
    • Ensuring passengers are assisted smoothly through airport facilities
    • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
    • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
    • Organizing check-in counters and coordinating documentation issues

    Qualifications
    The successful candidate will have:

    • High School Qualification
    • Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
    • Excellent communication skills with fluency in English language.
    • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
    • High level of computer literacy
    • Excellent customer focus and service delivery.
    • Good interpersonal skills and strong team orientation
    • Must have legal rights to live and work in South Africa

    Closing Date: 19th, June 2022

    go to method of application »

    Senior Airport Services Agent - Johannesburg (JNB)

    Job Role
    Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

    Accountabilities

    • Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
    • Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
    • Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
    • Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
    • Ensure smooth handling of Customer service at the station.
    • Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
    • Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
    • Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
    • Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
    • Assists Duty Officer to handle company material and records.
    • Brief GHA on new procedures and ensure that they are implemented accurately and fully.
    • Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
    • Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
    • Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
    • Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
    • Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
    • Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
    • Ensure passengers are assisted smoothly through airport facilities.
    • Perform other department duties related to his/her position as directed by the Head of the Department.

    Qualifications

    The successful candidate will have:

    • Relevant Vocational, Tertiary or Trade qualification
    • Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
    • 3 years relevant experience
    • Proficiency in spoken and written English.
    • Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
    • Must have legal rights to live and work in South Africa

    Closing Date: 21st, June 2022

    go to method of application »

    Senior Account Manager - Johannesburg

    In this role, you will be responsible for managing relationships with Qatar Airways’ corporate and trade customers. Developing a successful, consistent approach to local and multinational dealing, which drives maximum revenue and minimum cost of sale. It also includes gaining maximum value for the airline from any Agreements that exist between to the two parties. Engages in joint sales and marketing activity to grow the level and quality of QR revenue sold through these partners and driving efficiencies in the distribution processes..

    Specific Accountabilities include: 

    • Develops and maintains long-term strategic relationships with Qatar Airways’ Trade partners and corporate clients and government at local and country level.
    • Prepares an account development plan to achieve short, medium, and long term mutual benefits for both Trade Partners and Corporate customers.
    • Contributes to the formulation and implementation of QR sales strategy to maximize short and long term revenue opportunities, reduce cost of sale and generate channel shift where appropriate.
    • Lead discussions on PLBs with accounts.
    • Recommends pricing requests from Corporates/Trade and is responsible for individual budgets.
    • Ensure focus and activities prioritise premium cabin and high yield sales.
    • Maximizes value from marketing spend. Manages individual expenditure budget (to mention PLB / JMF funds).
    • Reviews QR sales data with account portfolio to drive revenue and seek out tactical revenue opportunities
    • Manages and co-ordinate projects and initiatives on behalf of area of responsibility
    • Develops tactical Sales and Marketing activity in support of sales opportunities in both Trade Partners and Corporate market place.
    • Maximizes value from marketing spend. Manages individual expenditure budget.
    • Maintain sales professionalism standards.
    • Provides regular Market Intelligence and feedback from customers and competitors.
    • Represents QR at trade events, promotions and sales functions, including supporting educational and familiarization visits.
    • Maximize sales opportunity/opportunities through value added partners i.e. Tourism Bodies, Hotels, Car Hire.

    Qualifications

    • Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
    • Customer facing experience. 
    • Experience in negotiating contracts.
    • Experience in Airline Sales and Marketing.
    • Good understanding of QR’s systems and interpretation of available data. 
    • Able to spot and interpret market trends.
    • PC literate with knowledge of Word/PowerPoint/Excel.
    • Influencing skills in order to deal with internal and external customers.
    • Command of English language.

    Closing Date: 29th, June 2022

    go to method of application »

    Account Manager - Johannesburg

    Job Purpose

    Ultimately responsible for delivering the revenue budget for the prescribed portfolio of accounts. Gain maximum value for the airline by negotiating Commercial Agreements between the two parties. Engages in joint sales and marketing activity to grow the level and quality of QR revenue sold through these partners and driving efficiencies in the distribution processes.

    Key Responsibilities

    • Manage a portfolio of local accounts based along the Johannesburg
    • Define, implement and communicate effective account management strategies that maximize revenue generation
    • Establish a robust pipeline of new business opportunities,
    • Prospect leads and opportunities for the Corporate Team
    • Forge strong relationships with community associations, influencers and leaders to secure brand loyalty
    • Represent Qatar Airways in local business associations, chambers of commerce and community groups

    Qualifications

    • Proven track record of trade account management 
    • 5 years industry experience
    • Strong skills in prospecting, negotiating and closing
    • Strong interpersonal skills coupled with an ability to work independently and think creatively
    • Excellent communication skills and competency in business language

    Closing Date: 29th, June 2022

    go to method of application »

    Airport Services Duty Officer- Johannesburg (JNB)

    In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.  You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager.  You will also ensure punctuality and safety of all Qatar Airways operations.

    Specific accountabilities include:

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
    • Ensuring that all QR aircraft handling standards are met on a shift basis
    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
    • Ensuring proper allocation of manpower and resources in the airport operations
    • Completing checks to ensure adequate standards are maintained
    • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    Qualifications
    The successful candidate will have:

    • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
    • Strong background in Airport or GHA Operations
    • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
    • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
    • Excellent customer focus and service delivery

    Closing Date: 19th, June 2022

    go to method of application »

    Airport Services Duty Supervisor- Johannesburg (JNB)

    Job Purpose

    Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

    Accountabilities

    • Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
    • Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
    • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
    • Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
    • Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
    • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
    • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
    • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

    Qualifications

    • Bachelors Degree or equivalent
    • Fluent in English both written and spoken
    • Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
    • High computer literacy
    • 5 years of job-related experience required
    • Should have the legal rights to live and work in South Africa

    Closing Date: 20th, June 2022

    go to method of application »

    Airport Services Duty Officer- Cape Town (CPT)

    In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.  You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager.  You will also ensure punctuality and safety of all Qatar Airways operations.

    Specific accountabilities include:

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
    • Ensuring that all QR aircraft handling standards are met on a shift basis
    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
    • Ensuring proper allocation of manpower and resources in the airport operations
    • Completing checks to ensure adequate standards are maintained
    • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    Qualifications
    The successful candidate will have:

    • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
    • Strong background in Airport or GHA Operations
    • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
    • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
    • Excellent customer focus and service delivery

    Closing Date: 19th, June 2022

    go to method of application »

    Senior Airport Services Agent - Cape Town (CPT)

    Job Role
    Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

    Accountabilities

    • Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
    • Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
    • Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
    • Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
    • Ensure smooth handling of Customer service at the station.
    • Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
    • Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
    • Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
    • Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
    • Assists Duty Officer to handle company material and records.
    • Brief GHA on new procedures and ensure that they are implemented accurately and fully.
    • Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
    • Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
    • Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
    • Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
    • Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
    • Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
    • Ensure passengers are assisted smoothly through airport facilities.
    • Perform other department duties related to his/her position as directed by the Head of the Department.

    Qualifications

    The successful candidate will have:

    • Relevant Vocational, Tertiary or Trade qualification
    • Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.
    • 3 years relevant experience
    • Proficiency in spoken and written English.
    • Ability to effectively manage mishandled baggage services, including service recovery situations with customers.
    • Must have legal rights to live and work in South Africa

    Closing Date: 21st, June 2022

    go to method of application »

    Airport Services Duty Supervisor- Cape Town (CPT)

    Job Purpose

    Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

    Accountabilities

    • Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
    • Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
    • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
    • Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
    • Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
    • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
    • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
    • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

    Qualifications

    • Bachelors Degree or equivalent
    • Fluent in English both written and spoken
    • Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
    • High computer literacy
    • 5 years of job-related experience required
    • Should have the legal rights to live and work in South Africa

    Closing Date: 20th, June 2022

    go to method of application »

    Airport Services Duty Officer - Durban (DUR)

    Job Purpose
    Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar Airways operations.

    Accountabilities

    • Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
    • Provides input and recommendations to management to improve the effectiveness of the daily operations.
    • Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
    • Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
    • Conducts spot-checks on to ensure adequate standards are maintained.
    • Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
    • Conduct briefing sessions for shift and GHA supervisors on a shift basis.
    • Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
    • Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
    • Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
    • Responsible to prepare monthly reports and LPC’s.
    • Perform other department duties related to his/her position as directed by the Head of the Department
    • Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
    • Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment

    Qualifications

    • Bachelor's Degree
    • 4 years relevant experience
    • Experience in an airline or a reputed GHA on a supervisory level.
    • Excellent English language communication knowledge.
    • Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
    • Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
    • Flexibility to take up duty travel to out stations for covering various assignments.
    • High level computer literacy.
    • Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
    • Must have legal rights to live and work in South Africa.

    Closing Date: 19th, June 2022

    go to method of application »

    Airport Services Agent - Durban (DUR)

    As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards. 

    Specific accountabilities include:

    • Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
    • Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
    • Assisting the Duty Officer in handling company materials and records
    • Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
    • Ensuring passengers are assisted smoothly through airport facilities
    • Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
    • Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
    • Organizing check-in counters and coordinating documentation issues

    Qualifications
    The successful candidate will have:

    • High School Qualification
    • Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
    • Excellent communication skills with fluency in English language.
    • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
    • High level of computer literacy
    • Excellent customer focus and service delivery.
    • Good interpersonal skills and strong team orientation
    • Must have legal rights to live and work in South Africa

    Closing Date: 19th, June 2022

    Method of Application

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