L3 Field Services Engineer - Bellville at Nexio

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

• Test new technology
• Produce SOP, user guides and other technical documentation
• Investigate issues that impact user estate until resolution
• Extract and analyze data from various sources and base recommendation on these analysis
• Produce reference data for use by operational teams and management
• Identify and patch vulnerabilities: End user estate and service under management
• Investigation and propose solutions related to any configuration related anomalies.
• Taking corrective actions on a case by case, provide investigation and escalation to higher level
• Track, analyse, and fix end user computer network security problems
• Collaborate with computer system administrators and network architects
• Respond to Active Threats with urgency until resolve
• Ensure end user security tools are running properly on company networks and devices
• Research emerging threats and the safeguards that can provide protection
• Completing/contribution to reporting
• Completing/contributing to service or process documentation
• Communicate and where approved, ensure implementation of improvements/automation on processes on a continuous basis.
• Daily report on overall system statuses (inter alia asset and security systems)

ROLE REQUIREMENT

• Must have vehicle and valid driver’s license
• Attention to detail
• Ability to think and interact logically.
• A natural curiosity.
• The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Assist with additional tasks given to the team.
• Interpersonal skills.
• Good judgment skills.
• Good communication skills.
• Behavioral traits such as attitude, motivation, and time management.
• Be prepared to work irregular hours if required and/or shifts

QUALIFICATIONS & EXPERIENCE

• IT Automation with system dashboard boards and monitoring.
• Experience/exposure with Server Management
• Experience/exposure with Vulnerability Management
• Experience with EIT software applications (specifically Excel, Power BI or any other data ingestion and analysis software)
• Experience and knowledge of ITSM (Remedy) tools will be advantageous
• Exposure to BO reporting and or report writing skills
• Experience with Virtual Machines, building, configuring and management.
• Experience with Powershell scripting, deployment, and testing.
• Experience with Apple MacBooks and Air watch.
• Experience in using structured methodologies for the analysis, design, implementation, and evaluation purposes.
• Experience working with SCCM and WSUS
• Experience with Group Policy Management
• Experience with Active Directory Management
• ITIL v4 Foundation Certification will be advantageous
• Matric/Grade12