AllFarm Administration Assistant at Yara International

Responsibilities

• Admin supporting the setup, configuration, and maintenance AllFarm, ensuring optimal performance and security.
• Liaison with technical support or vendors when necessary to resolve technical issues.
• Communication to implement security protocols and access controls to safeguard sensitive data and maintain data privacy.
• Administration, update of documentation and systematically storing (filing) of the protocols and steps of procedures (SOP) on a dedicated SharePoint site.
• Support the process of user access and permissions for each feature.
• Support the administration and arrangement of user training.
• Act as a point of contact for AllFarm-related inquiries and issues, ensuring timely assistance and resolution.
• Liaison with service provider to support the AllFarm team on user queries and communications.
• First point of contact for agents & agronomists regarding AllFarm related issues.
• Administratively support functional managers to assess the performance and effectiveness of AllFarm.
• Identify opportunities to improveadministrative processes from working with relevant teams to enhance all functionality and user experiences of AllFarm.

Documentation

• Compile comprehensive documentation of configurations, user guides, and troubleshooting procedures as supplied by the relevant team leaders (ditigal agronomist & order to cash champion).
• Ensure documentation is up to date and stored where accessible to relevant stakeholders.
• Collection and capturing of all necessary data in the correct manner to allow processes to flow seamlessly.
• Liaison with relevant divisions to ensure correct completion of basic request forms and orders, quotes, purchase orders, invoicing and payments take place in a timely manner according to the different credit agreements.
• Safeguarding of the contracts, vendor forms, credit applications with service providers, etc. on the dedicated SharePoint storage location.

Compliance and Security

• Stay informed about industry regulations and best practices related to digital app and platform usage, this includes personal data and other POPIA compliance
• Ensure compliance with customer consent on the digital tools and platforms according to the relevant local legislation.

Qualifications and Experience

• Grade 12 certificate
• Experience is essential in the relevant fields (with relation to precision ag, project management and coordination)
• Experience in the field of GIS would be an advantage.
• Proficiency in digital application administration
• Strong problem-solving and precision ag (technical) troubleshooting skills.
• Project management skills to coordinate.
• Excellent communication and interpersonal skills to work with various teams and service providers and provide user support.
• Knowledge of data privacy and security standards.