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  • Posted: Nov 2, 2021
    Deadline: Not specified
  • The first Woolworths store opened its doors to the public in Cape Town in October 1931. And it was founder Max Sonnenberg who captured the public’s imagination with dynamic store policies that set Woolworths apart from its competitors. Three years later, a second branch opened in Durban, with another two in Port Elizabeth and Johannesburg a year later....
    Read more about this company


    Analyst Collections and Recoveries

    About the job

    Analyst: Collections and Recoveries

    Risk Operations Strategy

    Woolworths Financial Services

    Cape Town

    Woolworths Financial Services follows a Work-in-Hybrid work structure which requires employees to work from home for the majority of their time with some rotation into office.


    To optimize overall business profitability through analytics and sound business rationale. Effectively manage credit exposure and identify opportunities to improve collection performance using best practice processes.


    Strategy implementation, tracking and analysis:

    • Analyse the performance to gain insight

    • Document, recommend and present results/findings

    • Prove the business effectiveness and/or efficiency of analytically-driven implementations

    • Recommend and implement appropriate champion / challenger strategies to continually “test and learn” to improve portfolio profitability

    MI production:

    • Timeous and accurate production of MI reports to track performance and explanation of variance to business forecasts

    • Make appropriate recommendations to address unfavourable variances

    Stakeholder management:

    • Align Risk Ops implementations to resourcing requirements to ensure they are on-time, within budget and to the required standards.

    Quality and Governance Standards:

    • Ensure that analytics are performed to the required standards.

    • Ensure awareness, adherence and compliance to the Retail Credit Policy and other related policies and procedures.


    • Passionate about data analytics and how this contributes to the business.

    • Proven ability to effectively communicate analytical insights and improvement recommendations.

    • Proven ability to work as a team player to ensure effective delivery of reporting, tasks, projects and any other related deliverables.

    • High level of PC literacy, ideally with the experience in the use of SAS and/SQL.

    • Proficiency in Microsoft Office (Excel, Word, PowerPoint etc.), ideally using macros.

    • Ability to reason and package ideas and results in a logically ordered, understandable and practical way to both technical and non-technical audiences.

    • Exceptional time management skills to be able to complete tasks effectively to deadlines and manage multiple tasks.

    • Good communication skills, both written and verbal (including being able to run workgroups/meetings and minute-taking.)


    • Analysing

    • Deciding and initiating action

    • Relating and networking

    • Persuading and influencing

    • Applying expertise and technology

    • Planning and organising

    • Adapting and responding to change

    • Entrepreneurial and commercial thinking


    • University degree in Business, Mathematics, Statistics, Economics, Risk Management or equivalent.


    • Preferably 1-3 years analytical experience, performing data analysis utilizing a standard statistical package such as SAS or SQL on a consumer portfolio (loans, credit cards, store cards, etc.) in either growth or collections strategies

    • Strategy implementation and monitoring

    • Experience in data manipulation and application of statistical methodology.

    As a proud South African brand, Woolworths Financial Services is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.

    If you are interested in the above position please forward your CV to [email protected] with the name of the position in the subject line.

    If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.

    CLOSING DATE: 16 November 2021

    Method of Application

    Interested and qualified? Go to Woolworths on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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