Analyst, Feature, Salesforce - GP, Johannesburg, 30 Baker Street at Standard Bank Group

Job Description

• The Salesforce Feature Analyst serves as a key liaison between business stakeholders and technical teams. Positioned within the Centre of Excellence, the feature analyst ensures that Salesforce solutions align with enterprise goals, regulatory standards, and customer experience strategies. With deep understanding of financial services operations, customer journeys, and compliance requirements, the feature analyst portrays their proficiency in Salesforce Financial Services Cloud by showcasing their skills in interpreting data, identifying trends, and making actionable recommendations.

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field 
• Salesforce Administrator, Business Analyst and Platform App Builder certifications required with additional certification in Sales Cloud and Agentforce Specialist being an advantage
• 3–5 Years’ Salesforce experience in a professional service enterprise or financial services environment
• Proven experience in requirements gathering, feature design, and user story creation
• Strong understanding of Salesforce Financial Services Cloud (FSC) with firm grasp of data modelling, process mapping, and system integration principles
• Ability to translate business objectives into scalable Salesforce features with excellent analytical, communication, and stakeholder management skills

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Documenting Facts
• Exploring Possibilities
• Team Working

Technical Competencies:

• Agile Concepts
• Agile Planning
• Analysing and Interpreting Information
• Data Analysis
• IT Risk Management
• Research & Information Gathering
• Stakeholder Management (IT)