Analyst - Insights and Performance Distribution Fintech Fintech CEO's Office at MTN

JOB DESCRIPTION

• To provide specialist support to the Mobile Financial Services department with relevant, analyzed information on performance indicators and business value drivers along with the extraction of reliable, high quality data from information and operational systems to allow production of main operational KPIs. This is done to ensure that MTN ‘s true purpose and core responsibilities to the customer and particular business situations / challenges are met as per the required standard.

RESPONSIBILITIES

Intelligence Measurements and Reporting

• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA market
• Assist in data clean-ups on information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN SA segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• Provide more insights into the ways to target customers 

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Global Education Standards 

• Minimum of three-year Degree / Diploma in Statistics, Mathematics or Computer Science or related
• Fluent in English and any other official South African languages 

Global Experience Standards 

• Minimum of 3 years’ experience in a area of specialisation preferably Telecomms
• Experience working in a medium  organization 

Training 

• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness