Analytics Specialist: Customer Insights at TFG (The Foschini Group)

The Job 

• Part of a team that develops data driven customer insights that influence business decisions and deliver commercial benefits across a number of areas:
• Brand strategy and positioning
• Marketing strategy
• Merchandise strategies
• Store location strategies
• Pricing strategies
• Work with the Marketing Intelligence team to deliver customer database insights as part of broader customer research projects.
• Creative packaging of customer insights and statistical models with a strong focus on data visualisation.
• Effective communication and presentation of analytical results to different stakeholders (strong data story telling skills).
• Use appropriate statistical methodology and data mining / analytical techniques within model development process.
• Build reports into Tableau dashboards 

To take up this challenging position the following is required: 

• Willing and open to learn new things
• Work as part of a team
• Obsessed with driving a customer centric approach
• Good strategic and conceptual abilities
• Advanced problem solving
• The ability to present
• A degree in the field of research (psychology, sociology, behavioural science, computer science) or statistics / mathematics
• Knowledge and experience in statistical software packages (SQL/SAS/SPSS)
• Hands-on experience of large-scale customer database data interrogation and manipulation
• Excellent data interpretation skills 

Working as a Customer Analytics Specialist you will need strong communications skills and be a good team player. You will also need to be numerate with a strong commitment to the improvement of customer strategy.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.