App Curation Quality & Standards Manager at MultiChoice

Key Performance Objectives

Tasks 

Quality Assurance and Compliance Management

• Conduct regular quality audits of app curation execution across all operating markets.
• Monitor compliance with continent-wide curation standards, playbooks, and editorial guidelines.
• Verify adherence to homepage merchandising and content placement standards.
• Review campaign implementation to ensure alignment with approved execution frameworks.
• Identify quality gaps, operational risks, and areas of non-compliance, and recommend corrective actions.
• Track audit outcomes and ensure timely resolution of identified issues.

Operational Governance and Standards Management

• Develop and maintain quality assurance frameworks, standards, and operational procedures.
• Design and implement audit methodologies, quality scorecards, and performance metrics.
• Define minimum execution standards and service expectations across all markets.
• Create and maintain governance documentation, operational checklists, and process guidelines.
• Ensure operational readiness and consistent execution during major content launches, campaigns, and live events.
• Support and coordinate continuous improvement initiatives to enhance curation efficiency and effectiveness.

Metadata, Content Quality and Discoverability Management

• Audit metadata accuracy, completeness, and quality across all content categories.
• Verify consistency in genre classifications, categorisation, tagging structures, and content descriptors.
• Validate adherence to naming conventions and localisation standards.
• Ensure artwork and promotional assets comply with brand and platform standards.
• Monitor content discoverability and recommend improvements based on metadata health and performance indicators.
• Collaborate with content, product, and market teams to address content quality issues.

Stakeholder Engagement, Reporting and Continuous Improvement

• Provide regular quality performance reporting to leadership and key stakeholders.
• Analyse audit findings and identify trends, risks, and improvement opportunities.
• Partner with market teams to implement corrective actions and best practices.
• Facilitate training and coaching on curation standards, governance requirements, and quality expectations.
• Share quality insights and recommendations to improve customer experience and operational performance.
• Coordinate and support initiatives that improve standardisation, efficiency, and quality  practices across the app curation function.

Qualifications

• Bachelor’s degree in Digital Media, Marketing, Business Management, Information Management, Media Studies, Communications and  Information Systems or related field
• Postgraduate qualification advantageous.

Experience 

• 5-8 years' experience in digital content operations, content merchandising, app curation, OTT/streaming platforms, media, entertainment, or digital publishing environments.
• Experience managing quality assurance frameworks and governance processes.
• Experience working with content management systems (CMS), metadata management, and content publishing workflows.
• Experience collaborating across multiple markets and stakeholder groups. 

Technical Competencies

• Digital Content Curation & Merchandising
• Metadata Governance & Content Taxonomy
• Content Management Systems & Platform Operations
• Quality Assurance, Compliance & Governance
• Data Analytics & Performance Reporting
• Customer Experience & Content Discoverability
• Operational Quality Management

Behavioural Competencies

• Organisational Awareness: Understands how team goals align with broader departmental objectives.
• Proactive Problem Solving: Anticipates issues and takes initiative to resolve them.
• Collaborative Leadership: Works collaboratively within and outside the team to achieve goals.
• Delegation: Assigns tasks effectively, balancing team strengths with developmental opportunities.
• Influence and Persuasion: Positively influences team and stakeholders to support projects and goals.
• Technical Expertise Application: Applies specialised knowledge effectively to support team projects.