Application and Security Management Analyst - Bryanston at Experian

Principle responsibilities

• Support of the change management process with support from Dev teams
• Monitor security flaws and support of related activities to ensure it is monitored and reported.
• Support markets in security activities.
• Managing the intake meetings – ensure tickets are managed correctly according to the process description and SLA requirement (MTTR)
• Coordinating prioritization of tickets
• Managing service windows with support from Technical staff
• Supporting developers in relation to tickets (requirements and processes) 
• Supporting requestors in relation to tickets (requirements and processes)
• Support of Incident Management team for P1 & P2
• Reviewing tickets to identify bottlenecks, duplicates, obsolete tickets etc.
• General ticket handling
• Reports on weekly and monthly basis
• Monthly support to OSM – reporting
• Other administrative support as requested from the Line manager
• Security management of applications used (track security tasks to be delivered, support audit process and policy building)

Required key skills (functional / technical)

• Ability to plan and prioritise tasks in a fast-paced environment with frequently changing
• priorities with limited supervision
• Strong communication skills – able to work effectively with stakeholders from multiple teams and geographies
• Good Excel knowledge
• Good analytical skills

Required qualifications/experience

• Degree or equivalent standard in Computer Science or Information Technology
• Proficient understanding of Software Development lifecycle
• Experience in supporting of the change management process
• Experience in monitoring security flaws and support of related activities to ensure it’s monitored and reported