Application Portfolio Manager - Healthcare at Clicks Group

Introduction

Job purpose

• To lead the end-to-end ownership, stability, and continuous optimisation of Healthcare IT systems, ensuring highly available, secure, and compliant platforms that support pharmacy operations, clinic services, and digital healthcare delivery.
• The role ensures that healthcare applications are reliable, fully governed, and aligned to regulatory requirements while enabling safe, efficient, and integrated healthcare service delivery across the organisation.

Job description

Job objectives

• Execute the Healthcare Systems IT strategy and roadmap aligned to business and enterprise IT priorities.
• Ensure stability, availability, performance, and resilience of core healthcare platforms (LEAP, LEAP Delta, Allegra, Xprocure and related systems).
• Lead the design, development, integration, and optimisation of healthcare applications and digital capabilities.
• Drive end-to-end optimisation of healthcare processes across pharmacy operations, central pharmacy services, and clinic systems.
• Ensure strong governance, audit readiness, compliance, and regulatory adherence (including pharmacy legislation and internal controls).
• Manage delivery of system enhancements and transformation initiatives, ensuring disciplined execution across scope, time, cost, and quality.
• Lead and develop multidisciplinary technical teams (developers, analysts, and functional specialists).
• Partner with Healthcare and Pharmacy executive leadership to enable strategic and operational outcomes.
• Ensure integration of healthcare systems with enterprise platforms (retail, finance, supply chainand digital ecosystems).
• Drive vendor performance, contract optimisation, and commercial value across healthcare technology providers.
• Ensure alignment to enterprise architecture and healthcare technology standards.
• Support responsible and ethical use of technology, data, and emerging digital capabilities in healthcare.

Job related knowledge

• Deep understanding of pharmacy and healthcare regulatory frameworks (e.g., Good Pharmacy Practice)
• End-to-end pharmacy and healthcare operational processes (retail and centralised models)
• Healthcare application systems (e.g., LEAP, Delta, Allegra, Xprocure or similar)
• Enterprise integration architecture and system interoperability
• IT governance, risk, compliance, audit, and control environments
• SDLC, Agile, and DevOps delivery methodologies
• Healthcare digital transformation and omnichannel healthcare delivery
• Data governance, analytics, and reporting in healthcare environments
• Automation (RPA), AI in healthcare, and digital health innovation

Job related skills

• Enterprise-level systems leadership in regulated environments
• Strong executive stakeholder engagement and influencing capability
• Ability to translate healthcare business needs into scalable, compliant technology solutions
• Delivery leadership across complex healthcare IT programmes
• Leadership of technical and functional teams
• Vendor, partner, and contract management
• Financial and cost management
• Business transformation and change leadership capability
• Process optimisation in regulated healthcare environments
• Analytical and data-driven decision-making
• Strong negotiation and influencing skills

Minimum requirements

Job experience

• 10 years’ experience in enterprise IT environments
• Strong exposure to healthcare or pharmacy systems environments
• Experience managing application portfolios or mission-critical systems
• Proven leadership of technical and functional teams
• Experience delivering large-scale IT implementations or transformation programmes
• Experience engaging with senior business and IT executives
• Retail healthcare or omnichannel healthcare experience
• Exposure to AI governance and ethical technology deployment
• Experience modernising legacy healthcare platforms

Qualifications

• Relevant tertiary qualification in Information Technology, Computer Science or Pharmacy with extensive IT related experience in healthcare systems
• Project management certification (PMP, PRINCE2, Agile/Scrum)

Job related competencies

• Leading and Supervising
• Working with people
• Adhering to Principle and Values
• Applying Expertise and Technology
• Presenting and Communicating Information
• Analysis
• Planning and Organising
• Delivering Results & Meeting Customer Expectations