Application Specialist (Gauteng) at BDO South Africa

Primary Purpose of the Job

• The Application Specialist is responsible for the administration, support, and continuous improvement of enterprise business applications, with a primary focus on focus on Microsoft SharePoint and related Microsoft 365 services. The role acts as a bridge between business users and technical teams, ensuring applications are stable, secure, and aligned with business requirements.

Main Duties and Responsibilities

Application Support & Operations

• Provide 2nd and 3rd line support for business applications, including SharePoint Online.
• Troubleshoot incidents, perform root‑cause analysis, and resolve application issues.
• Monitor application performance and availability.
• Manage application upgrades, patches, and enhancements
• Maintain application documentation, support procedures, and configuration records.
• SharePoint & D365

Administer and support SharePoint Online, including:

• Site collections and site provisioning
• Permissions, security groups and access controls
• Document libraries, metadata, content types, and workflows
• Design and maintain SharePoint sites for:
• Document Management
• Team Collaboration
• Business Process enablement
• Support integration with:
• Microsoft Teams
• OneDrive
• Power Automate
• Power Apps.
• Ensure adherence to governance, data retention, compliance and information architecture standards.

Business Engagement and Change Enablement

• Engage business stakeholders to gather and document application requirements.
• Translate business needs into application solutions or enhancements.
• Assist with user acceptance testing (UAT) and deployment activities.
• Provide user training, guidance, and application documentation.
• Participate in application‑related projects, including implementations and migrations.
• Support change management and release activities.
• Identify opportunities to improve application performance, usability, and automation
• Collaborate with developers and technical teams on custom or in-house solutions.

Requirements
Qualifications

• Grade 12 
• Diploma or Degree in Information Technology, Computer Science, or related field 
• Microsoft certifications (SharePoint, D365, Power Platform) are advantageous

Work Experience

• Minimum 3- 5 years’ relevant experience 

Knowledge

• Exposure to AI-enabled features, AI agents, or AI model integrations – Desirable
• Applied knowledge of the Power Platform, including:
• Power Automate workflows (approvals, notifications, data synchronisation)
• Power Apps custom SharePoint forms and canvas apps
• Connector usage, triggers, actions, and platform limitations
• Environment management and security considerations
• Application support and troubleshooting capabilities:
• Incident diagnosis and resolution
• Root cause analysis and configuration-level troubleshooting
• Log analysis and error interpretation
• Change, release, and deployment support
• Understanding of application dependencies and integration points
• Data and integration knowledge:
• SharePoint lists and libraries as structured data sources
• Working knowledge of SQL databases (read-only / integration level)
• Conceptual understanding of APIs and system connectors
• Awareness of how SharePoint data is consumed by reporting tools such as Power BI
• Tools and Platforms:
• SharePoint Admin Centre
• Microsoft 365 Admin Centre
• Power BI integration with SharePoint data sources
• Dynamics 365 CRM platforms
• Low-code / no-code enterprise solutions

Technical Competencies

• Microsoft 365 ecosystem knowledge:
• SharePoint, Teams, OneDrive, Power Automate, Power Apps
• Application support experience in an enterprise environment
• Understanding of:
• User access management and security
• Application lifecycle management
• Understanding of SQL and data integration concepts
• Experience in a regulated or corporate environment