Application Specialist II - Brackenfell at Shoprite Group of Companies

Job Objectives:

• Coordinate and Conduct product demonstration and report generation on sample analysis..
• Participate in the operation and support of high availability business critical systems.
• Provide 1st level support on Complex issues and general 2nd level support to end user.
• Adhering to and ensuring SLA levels are adhered to.
• Conduct system and service performance monitoring and proactive improvement.
• Participate in the delivery of quality systems solutions and ensures optimal performance of multiple system applications.
• Sets technical direction for complex development, maintenance and architecture initiatives ensuring adherence to overall IT architectural and solution direction.
• Follows established processes in order to efficiently deliver high quality service.
• Support and coordinate development activities as needed.
• Act as a technical systems specialist during the selection and deployment and configuration of new moderate to complex systems in the organization.
• Participates in user requirement definition and analysis activities by proactively gathering information to learn about their needs and expectations & sets expectations appropriately.
• Proactively identify and recommend opportunities for delivering new and improving existing solutions to meet the business requirements.
• Participates in the periodical implementation of complex release changes, creation and implementation of new complex system requirements in special projects.
• Provide input to application teams to ensure identification and delivery of complex system solutions.
• Ensure rollout of moderate to high complexity new Software, Reports, or functionality.
• Ensure familiarity with System capabilities and functionalities to provide the best assistance.
• Keep up to date on System changes and functionality to ensure the feedback they provide stays relevant and are best for the end User and Team.
• Participates in the process to determine system application impact assessments and architectural solutions.
• Ensure effective Incident management individually, in team and in cooperation with other support teams.
• Keep track of daily occurrences or requests and escalations and give input to development of a more permanent solutions.
• Diagnose errors and breakdowns in the development pipeline and perform technical support as needed.
• Track vendor related issues of moderate to high complexity from discovery to completion.
• Reproduces, resolves, escalates, and reports all problems on all applications of high complexity.
• Quality Assure and Provide client input to Product Managers, Business Analysts and Programmers in regards to complex product features and enhancements.
• Formulate processes and best practices for users of applications.
• Ensure effective onboarding / offboarding of Users, ensuring Licenses are used optimally.
• Creates complex system application roadmaps.
• Implement new applications within a business area by providing users with guides or training on how to use specific technologies, features or software programs.
• Configure, compile, refine and maintain JIRA dashboards and reporting.

Qualifications

• Matric
• 3-year IT qualification
• MS SQL fundementals (Introduction to SQL) Certification
• MS SQL - Querying data with Transact Certification
• ITIL 4 Bridge Certification
• DevOps principles

Experience

• 3-6 years’ experience as an Application Specialist.  
• IT Support and Operations knowledge. 
• Good working knowledge of MS Office Suite. 
• Good working knowledge of different operating systems and Internet technologies.
• Experience in a Retail and or Financial Services industry.
• Experience in software testing. 
• IT Support and Operations knowledge.
• Working knowledge of different operating systems and Internet technologies.
• Experience of working on projects within the Software Development Life Cycle.
• Incident management system knowledge
• Change management experience. 
• Exposure to vendor management.