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The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Job Objectives
- Execute systems analysis of technical application requirements and participate in the planning and design process and fit-for-purpose specification documentation and solution assessment and validation of low to medium complexity solutions to business requirements and processes using appropriate tools.
- Specify testing, training, definition, and implementation of standardised procedures for support of practical business solutions.
- Performing assigned gap analysis to determine and understand the functional business requirements and changes as defined by the Business Analysts, Product Owners and other stakeholders.
- Identify problem areas, measure various areas of performance, propose changes and develop process improvement initiatives.
- Perform systems integration of low to medium complexity and provide support to the systems designer in the identification of data conversion and reporting requirements.
- Work collaboratively within and across functions, building and maintain a trust relationship with business and IT stakeholders by delivering what was promised and providing technical support to the team as well as system users.
- Estimate, schedule and prioritise discrete pieces of work and deliver consistent, quality, and accurate results on business-critical projects.
- This includes accurate and justifiable effort estimations for completion of work, identifying business and functional dependencies to effectively prioritise and schedule delivery of assigned work packages and providing accurate and concise feedback to team leads, highlighting task status, issues and risks.
- Assist with the preparation of test scripts and execute testing of the configured scenarios, in accordance with systems and unit test standards. Participate in execution and documentation of tests.
- Provide input into training, testing and related procedures and processes to support delivery of the solution(s).
- Execute / perform QA handovers and assist test data and go-live support activities. Maintain test case repository.
- Troubleshoot system related issues and channel transactional data. Track and report on systems/software defects.
- Assist with and provide timeous feedback on ad-hoc queries from business stakeholders.
- Gather user issues, analyse, prioritize and document using JIRA.
- Provide input into the scope of a solution and ensure an understanding of the scope by relevant stakeholders. With support from Senior Functional Analyst present functional designs to functional areas on assigned projects to facilitate agreement and sign off from all concerned users and stakeholders on the suggested design and solution.
- Execute solutions according to the requirements of the respective business area, ensuring the system reacts and operates within the confines of the request.
- Support the deliverables throughout the system lifecycle and complete assigned deliverables for compliance according to agreed plan, supporting the delivery of projects in assigned area, while consistently reviewing and analysing accuracy and quality of own deliverables.
- Maintains clear communication channels with project team on work status. Raises issues with manager as identified in area of focus that may affect the quality of delivery or timelines of the project.
- Continuously support the business environment, through maintaining an understanding of initiatives and objectives, its various line portfolios, and the current trends and developments in the technology field.
- Work within the framework Agile methodologies and/or other agreed cross-functional team ways of working and help foster a culture of collaboration, commitment and continuous improvement.
Qualifications
- 3-year IT qualification.
- MS SQL fundamentals (Introduction to SQL) Certification.
- Business Analyst / Functional Analyst course or similar.
- MS SQL - Querying data with Transact Certification.
Experience
- +2 years’ experience within a functional analyst or equivalent support role in IT.
- Relevant and demonstrable experience in functional analysis, configuration, and user testing.
- Experience in software testing.
- IT Support and Operations knowledge.
- Working knowledge of different operating systems and Internet technologies.
- Incident management system knowledge.
- Experience in a Retail and or Financial Services industry.
- Experience of working on projects within the Software Development Life Cycle.
- Experience in cloud solutions.
- Change management experience.
- Exposure to vendor management.
- Exposure to Project Management.
- Foundation knowledge of Cloud technologies.
- Foundational knowledge of core programming technologies.
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Job Objectives
Coordinate and execute Test case generation and review (medium to high complexity and scale):
- Work alongside the Test Manager / Senior Test Analyst, and the Application specialist to identify what to test by translating functional and business requirement specifications into testable test plans and test cases.
- Identify and document key test scenarios and cases of high complexity and scale.
- Determine test prerequisites, test criteria, and record expected results.
- Review final test cases with Test Lead / Test Manager and obtain sign-off.
Test prerequisites compilation:
- Identify and obtain required test materials (test data), and the required test environment
- Ensure test environment setup (i.e., test server access and test logins), and prepare test results pack for results recording and sign-off.
- Review final test cases with Test Manager and obtain sign-off.
Test execution and recording:
- Follow the written test case/ specification & record test results.
- Compare actual results against expected results.
- Record pass/fail status of each test case.
- Report, record and assign defects identified.
- Retest and update on fixed defects.
- Execute regression tests on more complex projects.
- Maintain the test environments by performing end to end system testing, also performance testing in some cases on more complex projects.
Maintenance of high quality and accuracy:
- Understand the applications under test and ensure that it meets the necessary expectations as defined by business.
- Execute Quality Assurance of all relevant testing activities.
- Maintenance of test documentations to reflect current system operations. Identify opportunities for continuous improvement. Support Test Analysts I to ensure accurate test documentation.
- Support improvement of testing process and initiatives.
Ensure Test status updates:
- Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements.
- Inform Test Lead / Management of any negative trends in the quality of software in pre- and post-production.
- Provide estimates and feedback to the Test Lead for project scheduling purposes.
- Ensure effective communication with key stakeholders.
- Prepare input to and maintain test tracking report on more complex projects.
Test closure activities:
- Ensure test completion on more complex projects - no outstanding high-risk issues, defect have been fixed and retested or deferred or accepted as permanent restrictions.
- Handover test artifacts to people who need it in the future, e.g., maintenance or support teams.
- Participate in more complex project retrospectives and contribute and document lessons learned.
- Archive test work products, like test results, test logs, test status reports etc.
Qualifications
- Degree or Diploma in Information Technology or a related field.
- Formal software testing training (e.g., ISEB, ISTQB CTFL).
- Advanced testing certified (e.g., ISTQB CTAL)
Experience
- +4 years’ experience as a Senior Test Analyst with demonstrable experience with manual testing, SQL experience and testing in an Agile environment.
- Strong knowledge of functional testing, system testing, integration testing, regression testing.
- Thorough knowledge of structured test methods and processes.
- Proven experience of testing complex user interfaces.
- Excellent understanding of testing concepts and the role of QA within Agile development methodology / Scrum management techniques.
- Experience with API testing, Automated testing tools and Remedy or similar CM experience.
- Testing experience in a retail environment.
- Knowledge of systems performance testing, user acceptance testing.
- Experience of testing using an automated test tool such as QC and QTP/Selenium/Test Complete/Robot Framework or any other.
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Job Objectives:
- Coordinate and Conduct product demonstration and report generation on sample analysis..
- Participate in the operation and support of high availability business critical systems.
- Provide 1st level support on Complex issues and general 2nd level support to end user.
- Adhering to and ensuring SLA levels are adhered to.
- Conduct system and service performance monitoring and proactive improvement.
- Participate in the delivery of quality systems solutions and ensures optimal performance of multiple system applications.
- Sets technical direction for complex development, maintenance and architecture initiatives ensuring adherence to overall IT architectural and solution direction.
- Follows established processes in order to efficiently deliver high quality service.
- Support and coordinate development activities as needed.
- Act as a technical systems specialist during the selection and deployment and configuration of new moderate to complex systems in the organization.
- Participates in user requirement definition and analysis activities by proactively gathering information to learn about their needs and expectations & sets expectations appropriately.
- Proactively identify and recommend opportunities for delivering new and improving existing solutions to meet the business requirements.
- Participates in the periodical implementation of complex release changes, creation and implementation of new complex system requirements in special projects.
- Provide input to application teams to ensure identification and delivery of complex system solutions.
- Ensure rollout of moderate to high complexity new Software, Reports, or functionality.
- Ensure familiarity with System capabilities and functionalities to provide the best assistance.
- Keep up to date on System changes and functionality to ensure the feedback they provide stays relevant and are best for the end User and Team.
- Participates in the process to determine system application impact assessments and architectural solutions.
- Ensure effective Incident management individually, in team and in cooperation with other support teams.
- Keep track of daily occurrences or requests and escalations and give input to development of a more permanent solutions.
- Diagnose errors and breakdowns in the development pipeline and perform technical support as needed.
- Track vendor related issues of moderate to high complexity from discovery to completion.
- Reproduces, resolves, escalates, and reports all problems on all applications of high complexity.
- Quality Assure and Provide client input to Product Managers, Business Analysts and Programmers in regards to complex product features and enhancements.
- Formulate processes and best practices for users of applications.
- Ensure effective onboarding / offboarding of Users, ensuring Licenses are used optimally.
- Creates complex system application roadmaps.
- Implement new applications within a business area by providing users with guides or training on how to use specific technologies, features or software programs.
- Configure, compile, refine and maintain JIRA dashboards and reporting.
Qualifications
- Matric
- 3-year IT qualification
- MS SQL fundementals (Introduction to SQL) Certification
- MS SQL - Querying data with Transact Certification
- ITIL 4 Bridge Certification
- DevOps principles
Experience
- 3-6 years’ experience as an Application Specialist.
- IT Support and Operations knowledge.
- Good working knowledge of MS Office Suite.
- Good working knowledge of different operating systems and Internet technologies.
- Experience in a Retail and or Financial Services industry.
- Experience in software testing.
- IT Support and Operations knowledge.
- Working knowledge of different operating systems and Internet technologies.
- Experience of working on projects within the Software Development Life Cycle.
- Incident management system knowledge
- Change management experience.
- Exposure to vendor management.
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Job Objectives
MAIN ACTIVITIES:
- Logging incidents/service requests
- Follow up and update incidents
- Resolving incidents
- Escalating Incidents
- Use remote tools effectively
- Reported incidents must be resolved or a workaround found within agreed SLA (service level agreement)
- Ensure all correspondence related to IT issues is updated on time on the help desk software/application
INDICATORS (KPI):
- Consistently follow processes and procedures
- Perform post-resolution follow ups
- Ratio of calls resolved at Service desk
- % of calls escalated correctly to the relevant area
Qualifications:
- Matric
- IT Certificate or Diploma
- A+ or N+ Certification
- MCSE Certification
Experience:
- Microsoft Products e.g. Windows, Office Suite, 365 etc.
- Network Topologies, support and setup thereof
- TCP/ IP Networking
Knowledge and Skills
- Good listening skills
- Multitask
- Telephone Etiquette
- Knowledge of Information Technology Service Management system
- Analytical
- Investigative
- Empathy
- Questioning
- Probing
- Knowing ShopRite Furniture processes, IT equipment, Retail functional requirements
- Best service desk practices
- All Shoprite Furniture process and procedures
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Job Objectives
People Leadership
- Lead, coach, and mentor Data Administrators, ensuring high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.
- Drive overall team maturity to efficiently deliver tasks, identifying and encouraging areas for growth and/or improvement.
- Initiate or participate in the team capacity planning, staff requisition and recruitment processes, including the new team member onboarding and stakeholder engagements.
- Ensure overall team adherence to standard operating procedures.
- Partner with the Team Manager and People Partner teams to manage team performance, drive training and knowledge sharing within the team.
Data Management, Quality Assurance and Operational Efficiency
- Define and perform required pre & post checks to ensure business, data, and system rule compliance and enhance the quality of the data.
- Maintain a high level of efficiency by operating within the business-defined operating model and performing tasks in accordance with the department's service level agreement.
- Ensure business needs are effectively and efficiently addressed.
- Collect, process, and input data into the appropriate systems and databases, ensuring data accuracy and integrity is maintained.
Stakeholder Engagements and Management Support
- Provide relevant information and support to the Data Administration Manager for effective team management.
- Interact with business units to understand and execute their specific process-level data requirements.
- Ensure business users and stakeholders are kept informed on the status of projects or requests through frequent updates and communication.
- Provide data support to Senior Business users.
User Support and Training
- Provide training and render support to business users and Data Administrators on data and system functionalities and requirements.
Qualifications
- Grade 12 certificate - (essential)
Experience
- +3 years' experience in a data administration team lead or equivalent role, with demonstrable knowledge of database systems, working with large datasets and overseeing, executing and providing input into data administrative frameworks, policies, procedures and guidelines - (essential).
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Job Objectives
Configure and create technical components and services required to deliver within required business features and frameworks
- Analyse and understand business requirements on medium to high complexity projects in the context of the current business environment in conjunction with Product Manager, Business Analysts and Solution Architects.
- Complete deliverables and develop and maintain documentation according to agreed plan throughout the software development life cycle on medium to high complexity projects and maintain source base.
- Understand and confirm system requirements with Systems Analyst and document accordingly.
- Create conceptual, logical, and physical solutions and write clean, scalable code on medium to high complexity projects using appropriate coding techniques, methodologies, and programming languages.
- Provide specialist technical input and identifying suitable coding solution(s) and alternatives according to organisational frameworks, development principles, and quality compliance standards and criteria that address business needs/stakeholders’ requirements, solution delivery and operations areas.
- Coordinate requirements with systems designer and other developers.
- Work within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologies.
- Work independently to deliver optimal and reliable solutions and functionalities, create, and test software prototypes and develop client displays and user interfaces on medium to high complexity projects, in line with Shoprite standards.
- Work within and guide junior programmers to work within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologies.
Deliver development projects and changes and manage the release process
- Provide specialist technical knowledge and advice to team, IT, and internal stakeholders.
- Partner with stakeholders across multiple projects to ensure clear understanding of program and project goals and needs and execute on delivery requirements.?Actively participate in the success of the deployment and follow through until the production stage is reached.
- Ensure successful deployment through the respective quality gates, perform code reviews and QA changes as requested, detect critical deficiencies and recommend improvements.
- Identify, prioritise, and proactively mitigate project risks.
- Perform and guide unit testing of developed programs and functions.
- Set up and maintain technical infrastructure.
- Execute coding according to industry best practice.
Provide teams with technical input and advice and deliver continuous improvement by keeping up to date with relevant technology
- Provide specialist technical support to the development team, IT, and the business (external and internal stakeholders).
- Research and actively share insights and information with relevant stakeholders and team to inform collaborative efforts and continuous improvement.
- Work within organisational frameworks, processes and best practices.
- Stay updated on the latest research and developments in programming and adjacent fields to ensure the latest technology, techniques and methods are always applied.
Qualifications
- Diploma /Degree in Information Systems / B.Sc. Computer Science (or similar) - (essential)
- Associate Certification in cloud technologies - (essential)
Experience
- +4 years’ experience as a Programmer – (essential).
- Diverse and progressive experience in general software development.
- Experience of working on projects within the Software Development Life Cycle – (essential)
- Experience in a retail environment - (desirable)
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
go to method of application »
Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
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Job Objectives
INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
- Resolve escalated operational issues.
- Budget management.
LEADERSHIP
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.
Qualifications
Essential
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
Desirable
Experience
Essential
- Experience in managing staff.
- Experience working in a retail pharmacy environment.
Knowledge and Skills
- Knowledge of Retail operations.
- Knowledge of dispensing systems and ordering systems.
- Knowledgeable with regard to pharmacy legislation.
- Knowledge of financial management principles and systems.
- Computer literacy – MS Office skills.
- Unisolv experience.
- Marconi experience (advantageous).
- Effective conflict management skills.
- Excellent interpersonal and customer-centric skills.
- Excellent organizing and planning skills.
- High level of attention to detail.
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
Knowledge and Skills
Essential:
- Customer service orientated
- Dispensing knowledge
- Knowledge of dispensing systems and ordering systems
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Job Objectives
- To ensure effective merchandising in the store
- To ensure production according to system
- To ensure stock availability
- To manage wastage in all departments
- To ensure effective housekeeping, Health and Safety
- To manage staff
Qualifications;Essential
Experience
Desirable
Knowledge and Skills
Desirable
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Job Objectives
- Stock Management
- Meal Preparation
- Quality and Hygiene Control
- Team Management
- Administration / General
- Customer ServiceQualificationsEssential
- Relevant 1 year tertiary qualification (degree/ diploma) in Catering and Food Service Management (e.g. Capsicum).
- Health & safety and food hygiene certificates
Desirable
- Certificate of completion from trade school
- First Aid QualificationExperienceEssential
- Experience as a chef
- Team Management
Desirable
- Experience cooking bistro type environment
- Work scheduling
- Stock takingKnowledge and SkillsEssential
- An understanding of produce and ingredients.
- Relevant legislation regarding food health and safety.
- Food preparation and food service management methods and techniques.
- Food values, nutrition and uses for left over food
- Health Hazards in food preparation and service and precautionary measures
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Job Objectives
- To manage the facilities of the DC and to ensure compliance with the OSH Act. Responsible for the maintenance and repair of all facilities in the DC domain for the Campus as well as proactively managing ad-hoc projects related to Facilities Management
- Support and oversee the repair and preventative maintenance of Civil, Structural, Mechanical, Electrical and Electronic installations
- Ensure full compliance to ASIB standards and valid ASIB compliance certificate across all sites.
- Compile and implement industry best practice maintenance SOP’s across all sites.
- Negotiate and review maintenance agreements and SLA’s with vendors.
- Ensure compliance to maintenance agreements on Retail logistics Fund (RLF) owned sites.
- Ensure compliance to maintenance agreements on other Triple Net leased sites.
- Support sites with maintenance planning, scheduling (weekly, monthly and annually).
- Business Continuity Plan Management.
- Critical incident management – mechanical/electrical breakdowns that result in DC downtime.
- Minor construction project management.
- Periodic audits of the DC facility. Overall quality control of interior and exterior finishes (Professional appearance of offices and warehouse).
- Health and safety compliance of contractors, facilities and equipment and coordination of training.
- Internal customer relationship management.
- Organize and chair weekly update and monthly review meetings.
- Report monthly to the Inland Supply Chain Team and National Supply Chain Support Team on Facilities maintenance status, critical repair/maintenance items and maintenance budget spend.
- Oversee the pest control management programme for the site
- Drive and champion sustainability initiatives for the DC
Qualifications
- Bachelor's degree or BTech in Engineering (preferably Mechanical, Electrical or Industrial).
Experience
- Minimum of 5 years' experience in Facilities Management
- Experience in Facilities management of large-scale Distribution Centres will be advantageous.
Knowledge and Skills
- Working knowledge of facilities maintenance and preventative maintenance programs.
- Thorough understanding of Civil, Structural, mechanical, Electrical and Electronic installations.
- Reading and understanding engineering drawings.
- Familiar with OSH Act regulations.
- Very strong technical aptitude.
- Focused on detail.
- Excellent administration skills.
- Exceptional negotiation skills.
- Good Communicator.
- Computer literate.
- Strong ability to prepare technical documents and reports.
- Ability to perform under pressure to meet tight deadlines.
- 5 years of supervisory experience in building construction and maintenance work
- Understanding of available technologies and management systems for facilities
Method of Application
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