Open Vacancies at CFAO

MINIMUM REQUIREMENTS:

• Matric/Grade 12.
• Finance Diploma or Degree.
• Credit Management Qualification.
• Clean criminal record.
• Computer literacy (Office suite).
• Good verbal and written communication skills in English.
• Relevant experience within a motor dealership or banking environment.
• Meet the fit & proper requirements of the FICA and FAIS acts.

Knowledge/Experience of:

• Knowledge of the requirements of (FICA).
• Knowledge of the (NCA).
• Knowledge of the (CRA).
• Qualified in respect of (FAIS) and (FICA).
• Good verbal and written communication skills in English.
• Relationship-building and selling skills.
• Strategic planning and leadership/management skills.

Profile Request:

JOB DESCRIPTION:

• Ensure budget and sales objectives are met by selling Dealership's value-added products and supporting the sales staff.
• Maximize sales and return to Dealership to contribute to the Dealership marketing plan.
• Equip the department with the required and trained level of staff to achieve goals.
• Ensure company policy is enforced by relevant staff.
• Inform Dealer Principal and sales staff of any changes in the F&I Market and actively promoting inhouse schemes.
• Make sure that all customers are dealt with correctly in terms of FIC, FAIS, NCA and CP Acts.
• Plan, manage and conduct monthly F&I reviews with DP and Sales Managers.
• Monitor finance and insurance product sales progress and administration thereof.
• Manage the relationship between the customer and the bank / insurance provider.
• Maintain effective relationships with F&I companies, manufacturers' representatives etc.
• Ensure all administrative work is completed accurately within the required time frames.
• Ascertain there are daily follow-ups with regards to the Debtors Lists.
• Deal with customer queries / complaints in a clear and courteous manner.
• Ad hoc duties, as and when required.

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Profile

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Responsibilities:

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by:
• Selling of aftermarket forklift services, which includes Service and repairs.
• Selling of PMA and FMA contracts to Increase our Units in operation ratio.
• Selling of Load testing and Driver training.
• Selling of Engineering and Spraybooth work.
• Inform and resolve customers' questions about products, prices, availability, product uses.
• Quotes to be done in conjunction with the technical team and Quotation clerk.
• Overall responsibility to meet growth / market share increase objectives; responsible to analyze, prepare and successfully implement strategy to target and convert new business accounts.
• Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the client's business and unique needs and challenges (drive customer service excellence, ensure good communication with customers .)
• Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
• Preparation and presentation of reports as and when required.
• Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
• Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
• Participative responsibility to grow department in line with company requirements.
• Participation in team/department meetings and development/training initiatives to ensure that the aftermarket team functions as an efficient resource for the company.
• Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance).
• Ability to develop and implement operational innovation.

Education level

• A-levels or High School Diploma

Experience level

• 4 to 6 years

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Minimum Requirements:

To qualify for consideration, the following requirements are essential:

• Grade 12 qualification/ equivalent.
• A tertiary qualification in Sales/ Marketing beneficial.
• A minimum of 2 years’ sales experience in the motor industry.
• Good verbal and written professional communication skills in English.
• Computer literacy skills.
• Clean criminal record.
• Valid and unendorsed SA Code 8 driver's license.
• Sales experience in the motor industry will be beneficial.

Practical knowledge of:   

• The Sales cycle.
• The retail motor industry.
• All related products/ supplementary items/ brand.

Proficient experience in:

• A neat and professional appearance and behavior at all times.
• Deadline-driven and the ability to work under pressure.
• Customer relationship-building skills.
• Effective negotiation and persuasive influence.
• Honest, ability to work unsupervised and a disciplined work ethic.

Job Specification:

The successful candidate will be responsible for the following:

Sales Responsibility:

• Attend to walk-in customers and telephonic/ email queries promptly and efficiently.
• Invite all customers to make use of the demonstration drive.
• Maintain a high level of customer prospecting and actively engage in business development initiatives.
• Establish a daily call scheduling system to follow up on prospective customer leads.
• Follow up on existing customers according to the company schedule and develop a “Spotters” network.
•  Ensure vehicle unit sales and vehicle accessory sales are aligned with the dealership and/ or franchise requirement.
•  Ensure vehicle gross profit percentage is aligned with the dealership and/ or franchise requirement. 

Customer Care:

• Ensure to introduce customers to all accessories and additional services, e.g., warranty/ service/ insurance
• Ensure the correct handover procedure is followed once the vehicle is prepared and delivered as per standard requirement.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.

Administration:

• Keep updated and comply with all applicable Group/ Dealer/ OEM prescribed policies and procedures.
• Complete all documentation in full according to company procedures.
• Maintain accurate records of all transactions and collect all monies due to the company upon delivery of the vehicle.
• Ensure demonstrator/ company car is kept in showroom condition.

Product/ Industry Knowledge:

• Attend all sales meetings, product/ business updates and training courses as required by management.
• Keep updated with new motor industry trends with self-study of relevant reading material.
• Any ad hoc admin/ other responsibilities as and when required, as per management discretion.

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 MINIMUM REQUIREMENTS

• Senior Certificate (Grade 12)
• Computer literate.
• Openly and pleasantly conversant 
• Clean criminal record,
• Good verbal and written communication skills in English.

KEY DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls promptly and courteously and make outgoing calls on request.
• To ensure that incoming calls are connected in the shortest possible time.
• Assist incoming callers by giving information requested and redirecting calls where necessary.
• Take messages and ensure dispatch and receipt thereof.
• Report telephone/PABX faults and ensure that technicians tend to the problem.
• Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
• Arrange schedule of relief operators during off duty time.
• Ensure clean, neat, and tidy appearance of reception area to ensure proper image of dealership is maintained.
• Maintain a neat personal appearance and friendly manner at all times.
• In instances where customers express dissatisfaction with any of the company’s services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
• Issue receipts for all cash and account payments. 
• Ensure that cash from parts and service departments are received on time, the cash checked, and receipts issued.
• Ensure that all monies are locked away safely.
• Total the receipts book and bank all payments daily.
• Ensure that petty cash is recorded properly and reimbursed regularly.
• Assist the VSB clerk when needed.
• Assist with clerical administration as requested.
• Ad hoc duties, as and when required.

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Minimum Requirements:

To qualify for consideration, the following requirements are essential:

• Grade 12 qualification/ equivalent.
• 10 Years Sales manager experience – Preferably Nissan
• Proven track record
• Ability to manage and administer a department, to provide organization, systems and leadership.
• Able to motivate a sales team to achieve objectives.
• Computer literacy skills.
• Clean criminal record.
• Post-graduate qualification (a Sales/ Marketing/ Management qualification beneficial).
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Valid SA driver's license.

Practical knowledge of:

• The retail motor industry.
• All/ latest Nissan products/ brand.
• Vehicle financing and legislation.
• Finalizing sales contracts.
• Efficient vehicle stock control.

Proficient experience in:

• Customer relationship-building. 
• Effective negotiation and persuasive influence.
• Social media prospecting and interaction.
• Management and assertiveness skills.
• Used vehicle pricing and valuing.

Job Specification:

The successful candidate will be responsible for the following:

• Keep updated with and ensure applicable Group/ Dealer policies and procedures are adhered to.
• Create opportunities to ensure profitable income.
• Do market research and ensure the required action is taken with regards to sales planning.
• Ensure cost-effective allocation of funds to achieve operational goals within budget.
• Provide effective leadership to manage the Department’s productivity and motivation to achieve objectives.
• Monitor the performance of the sales team to align the vehicle unit sales with the dealership and/ or franchise requirement.
• Ensure vehicle gross profit percentage is aligned with the dealership and/ or franchise requirement.
• Effectively manage vehicle stock and ensure ageing stock are kept to a minimum.
• Develop and enhance competitive web exposure and engage in social media marketing initiatives.
• Maintain a deal lead system and secure a profitable sales pipeline.
• Manage customer complaints quickly and effectively.
• Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Engage in HR admin and disciplinary measures, as and when required.
• Recruit, train and develop Sales Executives according to identified needs.
• Promote and enhance positive and co-operative inter-departmental relations.
• Any ad hoc admin/ other responsibilities as and when required.

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MINIMUM REQUIREMENTS:

• Qualified CA(SA)
• Minimum 1 year experience out of articles.
• Technically sound with IFRS.
• Experience in consolidations advantageous.
• Strong interest in tax and SARS experience advantageous.
• Good verbal and written communication skills in English.
• Clean criminal record.
• Advanced experience Microsoft Excel.
• Must ideally reside in the Johannesburg area or be willing to move, remote working is not an option.

KEY DUTIES AND RESPONSIBILITIES

• Support the finance department in assessing new IFRS standards, develop accounting policies and manuals to facilitate adherence to IFRS.
• Assisting in drafting of company financial statements in line with IFRS and Companies Act requirements.
• Analyse accounts upon request.
• Ensure all the journals are up to date and correct.
• Advise and assist with the necessary training in accounting, administration and computer usage.
• Assist other accounting staff, specifically at rush periods.
• Help the external auditors to complete a timeous audit.
• Carry out ad hoc projects and investigations as and when necessary.
• Group Reporting.
• Tax administration and compliance (Tax compliance, consulting and accounting).
• Consolidation.
• Other Ad hoc reporting duties.

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EXPERIENTIAL AND EDUCATIONAL REQUIREMENTS

• Matric
• BCom Accounting/Finance Degree (or equivalent)
• 7 years related experience (Financial and Accounting Management, Cash Flow Analysis, Management Control, Lead and Develop Teams)
• Advanced MS Office
• Hyperion/HFM (advantageous)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Main responsibilities: The following responsibilities may be the sole or joint responsibility of the Subsidiary Company FM:

PRODUCTION AND BUSINESS MONITORING 

• Prepares the year-end corporate financial statements for the subsidiary company in accordance with local tax, accounting and legal standards, as well as with Group standards and deadlines 
• Analyses the company financial statements         
• Implements the processes, indicators and dashboards required to monitor the business activity of the subsidiary company, forecast future trends and implement any necessary corrective measures.
• Prepares tax returns and all legally required financial statements and/or declarations.

BUDGETING

• Prepares the company budget in conjunction with the CEO. 
• Monitors the budget, tracks budget consistency, analyses any variances and alerts the Senior Management Team of any variances observed.

CASH MANAGEMENT / FUNDING / COLLECTIONS

• Monitors cash management and banking relationships with the support of CFAO South Africa treasury team.
• Structures and manages financial flows through the implementation and checking of effective and secure accounts receivable procedures with the support of 3PL partner, the preparation and approval of cash flow forecasts, the implementation of exchange rate hedges, the negotiation of the conditions applied by the bank, etc.
• Implementation and monitoring of customer collections and credit management indicators.

REPORTING

• Ensures the quality of reporting and comments on reports to CFAO Healthcare Division.
• Acts as the preferred point of contact for Core Business Departments.

MANAGEMENT 

• Manages and coordinates administration, accounting and financial teams.
• Informs the teams of changes in business-related standards and provides the appropriate training.

INTERNAL CONTROL

• The FM shares responsibility with the subsidiary company CEO for ensuring full application of Group internal compliance rules.

ADVISORY RESPONSIBILITIES

• Advises the subsidiary company management team on financial and management control issues.
• Provides the management team with reports and alerts where significant variances are observed. Monitors the performance of the business and notably of its partners. 
• Prepares corrective action plans and coordinates implementation of these plans in accordance with the size and scope of the subsidiary company.

B-BBEE

• Management of the B-BBEE Scorecard

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Minimum Requirements:

To qualify for consideration, the following requirements are essential:

• Grade 12 qualification/ equivalent.
• An accredited motor vehicle technical qualification at a recognized institution (MERSETA/ similar)
• Completion of a full technological course of further education.
• A fully completed motor trade apprenticeship (MERSETA).
• Clean criminal record
• Experience and training on the group manufacturer's range.
• A valid South African driver's license and own reliable transport.
• Verbal and written communication skills in English

Job Specification:

The successful candidate will be responsible for the following:

• Ensure sufficient productive hours are sold compared to productive hours available.
• Ensure the preparation, servicing and repairs of all vehicles within the workshop are done according to standard.
• Comply to and implement the correct safety procedures when executing a specific task or job.
• Utilize all required PPE equipment provided, including gloves, eye protection and safety shoes.
• Provide a diagnostic service for workshop vehicles (e.g. steering, brakes, transmission, drive train, fuel systems, electronic components etc.).
• Make use of modern diagnostic equipment to maximize effective vehicle service and to interpret findings.
• Diagnose faults by utilizing the recommended equipment.
• Service all required electronic equipment.
• Ensure all work on job cards are completed to specification and recorded accurately.
• Discuss and explain service details with customers as and when required.
• Achieve a continuous high performance work ethic of detail and deadline orientation.
• Ensure service comebacks are eliminated based on negligent work performed.
• Provide technical and/ or non-technical assistance to the workshop staff.
• Coach and train Dealer Repair Shop Assistants/ Apprentices.
• Attend qualified technical training, as and when required.
• Keep updated with Group-required web-based training and external courses.
• Attend general departmental meetings.
• Maintain good housekeeping.
• Ad hoc admin/ other responsibilities as and when required.

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 MINIMUM REQUIREMENTS:

• Grade 12/ Equivalent (preferably a technical matric) with mathematics.  Science and motor theory beneficial.
• Valid driver’s license and reliable transport.
• Good verbal and written communication skills in English.
• Clean criminal record
• Passion for the automotive/ mechanical industry and enjoy working with their hands.

RESPONSIBILITIES (but not limited to):

• Assist in the repair and servicing of vehicles according to dealer/distributor standards and within the flat rate time allowed.
• Together with journeyman, establish parts required for service / repair to be performed and ensure correct parts are ordered.
• Obtain authorization prior to carrying out additional work or dismantling
• Obtain technical information from journeyman / technician on problem jobs.
• Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by journeyman.
• Adhere to laid down workshop policies and procedures.
• Note the description of all work performed on the back of repair order if required.
• Place all used parts in plastic bag, except oil and fuel filters, and place on passenger floor.
• All warranty replaced parts to be tagged according to laid down rules and handed to Warranty Store.
• Ensure all oils and parts used are booked out on repair order.
• Ensure vehicle is kept as clean as possible and use all protective items supplied.
• Ensure work bay is kept safe, clean, and tidy.
• Ensure time started and completed are entered on repair order.
• Report and faulty and/or broken equipment is reported to journeyman / technician.
• Ensure all special tools and equipment are used with utmost care.
• To possess a complete set of tools, as per RMI standards, and to maintain them in good working order.
• Any ad hoc responsibilities, as and when required.