Open Vacancies at Helderberg Personnel

The focus will be on cost accounting:

• From SA to the end destination - overseas markets
• Pool systems
• Inco terms and target markets
• Foreign exchange and exchange rates
• Stock control and management
• Development of systems and internal controls
• Creditor reconciliations
• Bookkeeping (Sage)
• Compiling Cost reports

Requirements:

• Recently graduated B Comm Cost and Management Accounting major / B Comm Honns
• Fully bilingual - Afrikaans and English
• Happy to work in a team environment
• Reside in the Paarl region

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Key Duties and Responsibilities:

• Manage clientt questions and queries 
• Attend to all administrative tasks, associated with, and required by the deed and statutory legislation, accurately and in accordance with our Service Level Agreements (SLA).
• Remain abreast of pension and trust regulations
• Appropriately store/input and reference all client documentation within the document management system and administration system
• Ensure we meet CDD requirements for all members, reviewing files as and when required as per our policy.
• Record all client financial transactions, this includes investments, transfers, benefit payments, statutory payments, and fee charges.
• Ensure housekeeping, cases and data capturing is completed accurately in relevant systems i.e. Salesforce.
• A clear understanding of applicable Pension and Trust legislation and statutory reporting requirements.
• Experience of administrating pension and trust schemes.
• An ability to read/research governance documents impacting a scheme/trust and apply appropriately.
• A logical approach to assessing productivity and implementing solutions.
• Calculating and informing on pension payment calculations and associated tax/lump sum/loan/benefit and drawdown payments.
• Investigate and prepare a response to complaints.
• Review and respond to billing queries.
• Ability to provide assistance with regulatory reporting.
• Ability to correspond with relevant tax offices to ensure efficient resolution of client queries.
• Act as a signatory, once approved, for the business 
• Support, coach, and guide colleagues in the performance of their duties.
• Complete any other duties as and when required to drive business success.
• Attend Management meetings on request or in the absence of the manager.
• Hold regular team meetings.
• Conduct annual appraisals, on request or in the absence of the manager

Competencies Include: 

• A relevant professional qualification or a willingness to study towards one.
• Working towards and meeting deadlines.
• Excellent organisational skills; prioritising, achieving deadlines and driving business efficiency.
• Strong interpersonal skills.
• A proven ability to communicate at all levels, both in writing and verbally.
• An aptitude for applying attention to detail in all aspects of the role.
• A willing and flexible attitude to working hours to support team and business needs, as required.

Requirements

• Relevant post matric qualification (degree or diploma)
• 3-5 years relevant experience is desired
• Relevant professional qualification - STEP is preferable

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Key Duties and Responsibilities:

Business Development Manager Support:

• Constant management of the CRM systems to ensure account and contacts are established loaded correctly loaded, current and accurate
• Take responsibility for administering the Terms of Business process for all new Independent Contractors relationships and liaise with all relevant parties
• Working with Marketing to ensure the allocation of prospects to IBC’s resulting from lead generation initiatives
• Supporting IBC’s at events and networking with Independent Contractors and data collection and follow up
• Assist IBC’s with general support around information requests around products or technical queries
• Assisting with the preparation of presentations and pitches for prospective Contractors

Relationship Management & Servicing:

• Assist in establishing and maintaining effective relationships with Contractors via email, phone, and in-person and running and Hospitality Program
• Take responsibility for ensuring Contractors are trained or have access to training on administrative, product and AML matter
• Assist in delivering the service model through in person and online  engagement
• Visiting accounts or attending events where needed
• Establishing and maintaining effective relationships internally with key decision makers and stakeholders, in particular New Business and Enquiries

Reporting:

• Take responsibility for reporting and analyse of business flows, account activity including new accounts (TOB), trends, target versus actual levels of business, funding levels and activity both at account level but also for internal reporting on business development activities.
• Develop and maintain reporting on competitor product and activity to assist management with decision in respect of product, pricing, and market positioning
• Provide regular briefing and reporting on all new TOB and progress in respect of developing these accounts into business generating accounts.

Competencies include:

• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships
• Knowledge of administrative and operational processes
• Strong empathetic disposition to deal with challenging circumstances
• Strong time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• A desire to learn and grow
• At least 2 years of experience in operational matters in a financial services environment

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Key Duties and Responsibilities include:

• To provide exemplary levels of professional accountancy skills to ensure the timely provision of high-quality accounting, reporting and administration which support both external clients and internal personnel
• Lead the accounting function for a range of investment products and trusts
• Remain abreast of changes in tax and financial reporting legislation and statutory requirements
• Prepare and review statutory financial accounts and statements to the highest standard, in line with established best practice and which conform to all legal and professional requirements and guidelines
• Manage the process for the audit of the statutory annual accounts for client structures – liaising with auditors as required, to ensure that all appropriate IFRS or GAAP requirements are fully satisfied; all other auditing requirements are met; the audit exercise is successfully completed within the period allowed by regulation
• Assist and liaise with auditors for the preparation of annual statutory business accounts
• Prepare ad hoc financial reports and statements as requested by Directors
• Complete tax returns for structures for the SA and the UK and other jurisdictions within the regulatory deadlines, whilst maintaining high standards of both accuracy and presentation
• Oversee the monthly unit and cash reconciliations
• Review of monthly management accounts and prepare variance analysis to budget, providing a summary to the executive team on monthly basis
• Contribute to the Finance report for quarterly board meetings
• Guide, support and train a team of Finance Officers who cover financial administration from petty cash and bookkeeping to preparation of accounts
• Conduct probation and performance management meetings in accordance with company procedure
• Recruitment of Finance staff, monitor staff attendance, timekeeping and other areas of staff management and report to HR
• Encourage and drive the personal development of yourself and the team.
• Provide technical assistance and guidance to colleagues
• Act as a signatory for the business and apply a questioning mind to all aspects of this responsibility
• Attend and contribute at Management Meetings
• Build excellent working relationships with clients and business partners
• Complete any other duties as and when required to drive business success
• Adopt and reflect the company values 

Competencies include:

• A professional accountancy qualification such as SAIPA, ACCA, CIMA or ACA (or equivalent)
• A logical approach to assessing productivity and implementing solutions
• Experience of or an understanding of tax reporting and annual filing would be beneficial
• Excellent organizational skills; prioritizing, achieving deadlines and driving business efficiency.
• Financial modelling and reporting analysis
• Experience in managing people
• Strong interpersonal skills; with a drive to lead and motivate a successful team.
• A proven ability to communicate at all levels, both in writing and verbally
• Able to form relationships and influence decisions at all levels of the business. Strong commercial acumen and understanding of key business drivers and how to manage against them.

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Key responsibilities include:

• Providing technical support to in person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals
• Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting
• Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process
• Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests
• Monitoring the company health and continuity locally and remotely, in and after hours, for the purposes of continuity
• ICT user hardware and software asset tracking
• General IT Infrastructure support.
• Maintenance of the companies Network Infrastructure, including: Hardware troubleshooting, LAN/WAN troubleshooting, as well as Network and Internet access 
• Managing Access Control systems including: Access Control System management/maintenance, Access Control System enrolments, Alarm System Administrator.
• Coordination with response, callouts to premises on response and lock up when needed
• Fire Safety System administration.
• Providing assistance with the pre-deployment testing of general systems before installation and commissioning
• Providing assistance with commissioning, including new hardware
• Ordering and Asset Management of ICT Equipment.

Education and Experience required:

• A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology, etc.).
• One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageous.
• A minimum of 3 years relevant experience

Skills / Competencies and Technologies:

• Microsoft Office Suite
• Microsoft Exchange Server, WSUS, AD.
• Anti-Virus Software
• Backup technologies
• Infrastructure Monitoring software
• Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 - 2019, Linux etc.
• Must have at least midlevel knowledge of routing, switching, IP addressing & FW rules
• Network Cabling and Crimping
• Proven telephonic and onsite support
• Willingness to travel internationally.

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Responsibilities and goals include:

• To substantially increase sales and the brand footprint in the markets 
• The successful candidate will have the ability to make an impact through new listings, sales strategies and achieving sales targets 

Requirements include: 

• Established relationships in and off consumption sectors of the liquor industry
• 5 Years FMCG sales experience - Ideally in the liquor industry 
• Sales / Wine qualification will be an advantage 
• Valid drivers license and own vehicle 

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Key responsibilities include:

• Supervise and ensure a professional, efficient, and courteous guest experience
• Ensure all walk-ins are embraced by yours and teams friendly and warm greeting and made to feel welcome
• Supervise and promote a positive, friendly work environment in the outlet
• Supervise administrative functions, including stock takes, staff administration and cash-ups. Diligently and competently
• Handle financial transactions in accordance with SOPs, ensuring correct charges
• Ensure all guest queries are handles professionally and promptly
• Manage breakages, ensure efficient OE usage, and cleanliness of outlet is maintained
• Maintain effective relationships with colleagues and adhere to standards
• Embody and share the passion and knowledge of the brand and offerings
• Adhere to company and departmental policies and procedures
• Print and oversee Online Wine Tasting’s Bookings
• Serve wine tastings to customers and push team to meet sales goals and targets.  Look for opportunities to up-sell and cross-sell wines and products to customers
• Supervise wine center opening and closing procedures. Including set up and close down of external areas

Minimum knowledge and experience required:

• 3 years supervisory experience in restaurant front of house operations or tasting room environment
• Passion and knowledge of wine
• Experience in people supervision and good knowledge of food and wine pairing
• Proven ability in team collaboration, creative problem-solving, and conflict resolution.
• Experience in budgeting and reporting

Minimum Qualifications and Skills required:

• Minimum Wine & Spirit Education Trust (WSET) Level 2 qualification
• At least 3 years of hospitality / wine industry experience
• Fluent English speaker (additional languages desirable)
• Ability to work weekends, public holidays is a MUST
• Proven success in a service and sales-oriented environment
• Positive interpersonal skills
• Impeccable attention to detail, multitasking, planning
• Strong verbal and written communication skills