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  • Posted: Sep 9, 2021
    Deadline: Not specified
  • The Shoprite Group of Companies, Africa's largest food retailer, operates 2,653 outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R71.297 billion for the six months ended December 2016. The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company li...
    Read more about this company


    Application Specialist III (IT)

    Job Objectives    

    • To plan and manage all activities within the area of technology and within his/her responsibility:
    • Monitor and control allocated human and material resources
    • Manage re-active tasks
    • Planning, managing and controlling tactical projects within the specified environment
    • Managing Third-Party software releases
    • Track Root Cause Analysis issues from vendors, review trends and provide feedback to management
    • Review vendor SLA’s and adherence to contracted SLA’s, raising issues when they occur
    • Software configuration
    • Manage project dependencies, team and stakeholder relationships as it relates to the project
    • Co-ordinate and integrate activities across multiple functional lines

    Provide back-up to relevant managers

    • To ensure timely and effective communication with the delivery team, stakeholders and the business support users:
    • Liaise with other managers within the ICT functions and within the business

    Manage user expectations through regular communication with the user group

    • To effectively manage the day to day IT operations within the specified area:
    • Create procurement orders and change requests
    • Follow-up of procurement orders and change requests
    • Monitoring and following up of all open service desk calls
    • Identify and resolve any support call trends
    • Handle any relevant support issues
    • User Support in the specified area
    • 2nd Level Support for specified area; support for 1st level support on service desk

    Train 1st level support

    • To efficiently manage vendor relationships and deliverables within the specified IT environment
    • Investigate new technologies within the specified area
    • Manage software bug list with vendors
    • Vendor call management
    • Manage SLA with vendors
    • Schedule change requests with vendors


    • Matric
    • IT-related Diploma or Degree


    • Experience with POS, ACI and/or Postillion is preferred.
    • 3-5 Years experience in a Retail industry with Banking or payments experience.

    Knowledge and Skills    

    • 5 years broadly skilled in information and communication technology
    • 5 years knowledge of all stages of digital systems development from specification to implementation
    • Working with a software development team
    • G Suite


    • Problem solving skills
    • Interpersonal skills
    • Communication skill
    • Working in payments or banking environment
    • Understanding payments life-cycle from Store acceptance to bank settlement

    Method of Application

    Interested and qualified? Go to The Shoprite Group of Companies on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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