Application Specialist III (IT) at The Shoprite Group of Companies

Job Objectives    

• To plan and manage all activities within the area of technology and within his/her responsibility:
• Monitor and control allocated human and material resources
• Manage re-active tasks
• Planning, managing and controlling tactical projects within the specified environment
• Managing Third-Party software releases
• Track Root Cause Analysis issues from vendors, review trends and provide feedback to management
• Review vendor SLA’s and adherence to contracted SLA’s, raising issues when they occur
• Software configuration
• Manage project dependencies, team and stakeholder relationships as it relates to the project
• Co-ordinate and integrate activities across multiple functional lines

Provide back-up to relevant managers

• To ensure timely and effective communication with the delivery team, stakeholders and the business support users:
• Liaise with other managers within the ICT functions and within the business

Manage user expectations through regular communication with the user group

• To effectively manage the day to day IT operations within the specified area:
• Create procurement orders and change requests
• Follow-up of procurement orders and change requests
• Monitoring and following up of all open service desk calls
• Identify and resolve any support call trends
• Handle any relevant support issues
• User Support in the specified area
• 2nd Level Support for specified area; support for 1st level support on service desk

Train 1st level support

• To efficiently manage vendor relationships and deliverables within the specified IT environment
• Investigate new technologies within the specified area
• Manage software bug list with vendors
• Vendor call management
• Manage SLA with vendors
• Schedule change requests with vendors

Qualifications    

• Matric
• IT-related Diploma or Degree

Experience    

• Experience with POS, ACI and/or Postillion is preferred.
• 3-5 Years experience in a Retail industry with Banking or payments experience.

Knowledge and Skills    
Knowledge

• 5 years broadly skilled in information and communication technology
• 5 years knowledge of all stages of digital systems development from specification to implementation
• Working with a software development team
• G Suite

Skills

• Problem solving skills
• Interpersonal skills
• Communication skill
• Working in payments or banking environment
• Understanding payments life-cycle from Store acceptance to bank settlement