Application Specialist IT at The Shoprite Group of Companies

Purpose of the Job

To plan, manage and support IT Applications and perform all support activities within the specified area.

Job Objectives

• To plan and manage all activities within the area of technology and within his/her responsibility
• Monitor and control allocated human and material resources
• Manage re-active tasks
• Planning, managing and controlling projects within the specified environment
• Managing Third-Party software releases
• Do Software configuration
• Contribute to Design of Software enhancements
• Liaise with relevant teams and drive infrastructure enhancements
• Drive Change control process
• Manage project dependencies, team and stakeholder relationships as it relates to the project
• Co-ordinate and integrate activities across multiple functional lines
• Provide back-up to relevant managers
• To ensure timely and effective communication with the delivery team, stakeholders and the business support users
• Liaise with other managers within the ICT functions and within the business
• Manage user expectations through regular communication with the user group
• To effectively manage the day to day IT operations within the specified area
• Create procurement orders and change requests
• Follow-up of procurement orders and change requests
• Monitoring and following up of all open service desk calls
• Identify and resolve any support call trends
• Handle any relevant support issues
• User Support in the specified area
• 2nd Level Support for the specified area
• Support for 1st level support on the service desk
• Train 1st level support
• To efficiently manage relationships and deliverables within the specified IT environment
• Investigate new technologies within the specified area
• Manage software bug and Enhancement lists
• Vendor call management
• Manage SLA with vendors
• Schedule change requests with both internal teams and vendors

Qualifications

• IT related Diploma / Degree (Desirable)

Experience

• 5 years broadly skilled in information and communication technology (Essential)
• 5 years of knowledge of all stages of systems development from specification to implementation (Essential)
• 3 years exposure to vendor management (Essential)
• Exposure to working in a Scrum Team (Essential)

Knowledge and Skills

• Problem-solving skills (Essential)
• Interpersonal skills (Essential)
• Communication skills (Essential)
• Project management skills (Desirable)
• MS Office suite (Essential)
• Jira (Desirable)
• Analytical Skills (Essential)
• Applying expertise and technology
• Planning and organising
• Delivering results and meeting customer expectations
• Relating and networking
• Persuading and influencing
• Adapting and responding to change